Senior Business Analyst – SAP Systems Support

About the Company

Glencore is one of the world’s largest globally diversified natural resource companies and a major producer and marketer of more than 60 commodities. Our operations comprise of around 150 mining, metallurgical and oil production assets. Our purpose is to responsibly source the commodities that advance everyday life. Employing 135,000 people globally, people are at the heart of our business, and we aim to attract employees who strive to be leaders in their field.

Our Glencore Metals Australia (GMA) business encompasses a complex and diverse scope across Zinc, Nickel and Copper Assets in Qld, NT and WA, including underground and open pit mines, processing plants (concentrators, smelters and a refinery) and port facilities.

About the Role

This role is embedded within the regional enterprise SAP Systems Support team and supports the effective operation, stability, and continuous improvement of SAP and integrated enterprise platforms. You will work closely with the Superintendent, system specialists, business stakeholders, and external vendors to support SAP operations, manage incidents and changes, and contribute to enhancement and transformation initiatives.

The role combines SAP functional support and business analysis capability, supporting both day to day system operations and project based activities. You will engage with stakeholders across operations, supply chain, finance, and corporate functions to ensure system reliability, effective change management, and quality service delivery.

Key Responsibilities

• Support triage, prioritisation, and resolution of SAP and integrated system issues
• Assist with incident, problem, and change management activities across SAP platforms
• Support performance against support KPIs including SLA adherence, incident resolution, and backlog management
• Contribute to business analysis activities for SAP enhancements, upgrades, and improvement initiatives
• Support ServiceNow ITSM processes, including ticket workflows, reporting, and documentation
• Assist with change coordination activities, including participation in Change Advisory Board (CAB) processes
• Collaborate with internal teams and vendors to support system fixes and enhancements
• Maintain system documentation, process maps, and user support materials
• Support data integrity, system governance, and compliance requirements

About you – skills and experience

You are a capable and detail focused SAP professional who enjoys working in a structured enterprise environment. You are comfortable balancing operational support with project work and are motivated by improving system performance and user experience. You communicate clearly, manage priorities effectively, and work well with both technical teams and business stakeholders.

• You will bring:
• Solid experience supporting SAP / ERP systems in an enterprise environment
• Working knowledge of SAP S/4HANA and integrated platforms such as Coupa or Concur (desirable)
• Experience contributing to system enhancements, upgrades, or enterprise projects
• Understanding of IT service management principles (e.g. ITIL)
• Exposure to ServiceNow ITSM, including ticketing and reporting
• Strong analytical and problem-solving skills
• Ability to manage competing priorities across BAU support and project activities
• Strong stakeholder engagement and communication skills
• Bachelor’s degree in information systems, Business, Engineering, or a related discipline
• SAP, Business Analysis, or ITIL certification (advantageous but not required)

At Glencore, our people are the foundation of our success, and we are committed to creating a workplace where our values guide everything we do. Safety is our first priority — we never compromise on it. We act with Integrity, choosing to do what’s right even when it’s challenging. We take Responsibility for our actions and strive to make a positive impact. Through Openness, we communicate honestly and encourage meaningful dialogue. We embrace Simplicity, focusing on what truly matters and avoiding unnecessary complexity. And with Entrepreneurialism, we welcome new ideas and continuously seek better, safer and more efficient ways of working.

If you share these values and are ready to contribute to a team that is committed to excellence, we encourage you to apply and be part of our journey at Glencore. Please apply via our careers page www.glencore.com/careers

Applications Close: 8th of June