Privacy Policy

Last Updated: April 29, 2026

Resource Jobs is operated by Sigmoidal Proprietary Limited (ABN: 58694150171) ("Resource Jobs", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use resourcejobs.au, our web application, job-search tools, AI-powered document tools, application kits, subscription services, and related features (together, the "Service").

By using the Service, you acknowledge that we handle personal information as described in this Privacy Policy. If you do not agree, you should not use the Service.

1. Who We Are and How to Contact Us

Resource Jobs is an Australian-operated job-search and AI document platform for mining, FIFO, resources, construction, energy, and related sectors.

For privacy questions, access or correction requests, deletion requests, marketing opt-outs, billing privacy questions, or complaints, contact us at work@resourcejobs.au.

2. Personal Information We Collect

The personal information we collect depends on how you use the Service.

Account and Contact Information

We may collect your name, email address, phone number, account identifiers, authentication method, login events, one-time password events, social login details if you choose to use them, account preferences, and communication preferences.

Profile and Job-Search Information

We may collect information you provide in your job seeker profile, onboarding flow, resumes, cover letters, application materials, and job preferences. This may include work history, education, qualifications, licences, tickets, certifications, skills, professional summaries, salary expectations, location, address or approximate location, right-to-work information, role preferences, industry preferences, availability, and recruiter-contact preferences.

Some information you choose to provide may be sensitive information under privacy laws, such as information about Indigenous status, health, safety history, union membership, government identifiers, criminal history, or other details that may appear in a resume or application material. You should only provide sensitive information where it is relevant and you are comfortable with us processing it to provide the Service.

Documents, Application Kits and AI Outputs

We may collect and store uploaded resumes, cover letters, job descriptions, job advertisements, generated resumes, generated cover letters, resume reviews, resume scores, AI feedback, prompts, application kits, checklist items, download records, document metadata, and related content created or edited through the Service.

Payment and Subscription Information

If you purchase a paid feature, trial, introductory offer, or subscription, our payment processor collects and processes your payment details. We do not store your full card number.

We may receive and store payment-related information such as Stripe customer identifiers, subscription identifiers, invoice identifiers, payment intent identifiers, product or plan identifiers, payment status, renewal status, cancellation status, billing period dates, payment method type, billing name, billing email, country, receipts, refund history, dispute history, and related metadata.

Usage, Device, Analytics and Attribution Data

We may automatically collect information about how you access and use the Service, including IP address, approximate location, browser, device type, operating system, referring URLs, pages viewed, buttons clicked, forms submitted, feature usage, onboarding progress, checkout events, document generation events, errors, performance data, session identifiers, timestamps, UTM parameters, advertising click identifiers, and other analytics events.

We may use analytics tools that record interactions with the Service, including session replay or screen-interaction recordings. These tools help us understand product use, debug problems, improve onboarding, prevent abuse, and verify whether key actions occurred.

Communications and Support Information

If you contact us, respond to emails, request support, request a refund, cancel, provide feedback, submit a testimonial, or raise a payment dispute, we may collect your messages, email metadata, support history, screenshots, files, evidence, and other information needed to respond.

3. How We Collect Information

We collect information:

Directly from you when you create an account, upload documents, complete onboarding, generate application materials, subscribe, request support, or communicate with us.
Automatically when you use the Service, through cookies, pixels, local storage, logs, analytics tools, and similar technologies.
From service providers such as authentication, hosting, analytics, payment, email, advertising, and AI providers.
From third-party services you choose to use, such as Google sign-in or payment checkout.
From publicly available or third-party job listing sources where needed to display job information and support job-search features.

4. How We Use Personal Information

We use personal information to:

Provide, operate, maintain, personalise, and improve the Service.
Create and manage accounts, authentication, sessions, and security checks.
Store, parse, generate, tailor, score, review, edit, and download resumes, cover letters, and application materials.
Create and manage application kits, checklists, job preferences, and job-search workflows.
Process purchases, trials, subscriptions, renewals, cancellations, receipts, refunds, chargebacks, and payment disputes.
Provide customer support and respond to questions, requests, complaints, and technical issues.
Send transactional emails, account notices, billing notices, product updates, job alerts, and marketing communications where permitted.
Measure advertising performance, attribute campaigns, understand conversion flows, and improve marketing.
Analyse usage, debug errors, test features, monitor performance, and improve the Service.
Detect, prevent, investigate, and respond to fraud, unauthorised access, payment misuse, refund abuse, chargeback abuse, security incidents, scraping, and breaches of our Terms.
Enforce our Terms and Conditions, protect our rights, comply with legal obligations, and respond to lawful requests.

5. AI Processing

The Service uses AI providers, including OpenAI and related AI infrastructure, to provide document generation, document review, resume parsing, resume scoring, profile enrichment, job-description analysis, and related AI features.

When you use AI features, we may send relevant prompt data, resume content, cover letter content, profile information, job descriptions, application kit data, and generated outputs to AI providers so they can process your request and return a result. We aim to send only the information reasonably needed to provide the feature.

AI providers may process information on servers outside Australia. Their processing is governed by their own security, privacy, and data-processing terms. You should avoid uploading unnecessary sensitive information, payment card data, bank details, government identifiers, passwords, or information you do not want processed by AI systems.

We may use AI-related logs and telemetry to debug failures, improve reliability, detect abuse, and understand feature performance. Where practical, we use aggregated, de-identified, or privacy-protective forms for analytics and improvement.

6. Cookies, Pixels, Analytics and Advertising

We use cookies, pixels, local storage, and similar technologies to operate the Service, keep you signed in, remember preferences, measure usage, debug problems, prevent abuse, and measure marketing performance.

The tools we use may include:

PostHog for product analytics, event tracking, feature usage, funnel analysis, server-side analytics, AI tracing, and session recording.
Meta Pixel for conversion tracking, advertising measurement, and audience-related marketing functions.
Google Tag Manager to manage marketing and analytics tags.
Vercel Speed Insights to measure performance and reliability.
Supabase logs and authentication records for account, security, and operational monitoring.

You can control some cookies and tracking through your browser settings, device settings, and advertising preferences. Blocking cookies or scripts may affect the availability or functionality of parts of the Service.

We do not sell personal information for money. Some privacy laws treat targeted advertising, pixels, or analytics sharing as a "sale" or "sharing" of personal information. Where those laws apply, you may contact us at work@resourcejobs.au to ask about available opt-out options.

7. Marketing Communications

We may send you product updates, job alerts, onboarding messages, educational content, offers, or marketing communications where permitted by law or where you have opted in.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting work@resourcejobs.au. We may still send transactional or service-related messages, such as account, security, billing, subscription, support, or legal notices.

We share personal information only where reasonably necessary for the purposes described in this Privacy Policy, where you direct us to, where required by law, or where needed to protect our rights and the Service.

We may share information with:

Hosting, database, storage, and authentication providers, including Supabase.
Payment processors and billing providers, including Stripe.
AI providers, including OpenAI and related AI infrastructure providers.
Analytics, performance, and product-monitoring providers, including PostHog and Vercel.
Advertising and marketing providers, including Meta and Google-related tools.
Email and communication providers, including providers used to send transactional, support, or marketing emails.
Professional advisers, including lawyers, accountants, security advisers, auditors, and insurers.
Banks, payment processors, card networks, fraud-prevention providers, and dispute processors for refunds, fraud checks, payment disputes, and chargebacks.
Regulators, courts, law enforcement, government agencies, or other parties where required or permitted by law.
Business transfer parties if we are involved in a merger, acquisition, financing, reorganisation, sale of assets, or similar transaction.
Third parties you choose to interact with, such as employer websites, job boards, external application portals, or social login providers.

We require service providers to handle personal information only for authorised purposes and with appropriate safeguards, subject to their role and applicable law.

9. Payment Disputes, Refunds and Chargebacks

If you request a refund, raise a billing issue, initiate a chargeback, dispute a card payment, claim a payment was unauthorised, or otherwise challenge a transaction, we may use and disclose information needed to investigate and respond.

This may include account identifiers, login records, one-time password events, checkout records, invoices, subscription status, cancellation history, refund history, communications, IP address, device information, analytics events, uploaded resumes, generated documents, AI generation history, application kit activity, download records, support records, and other information relevant to whether a charge was authorised or whether the Service was delivered or used.

We may share that information with Stripe, payment processors, banks, card networks, fraud-prevention providers, professional advisers, regulators, dispute-resolution bodies, or other parties involved in the dispute.

10. Third-Party Websites and Employer Platforms

The Service may link to employer websites, job boards, applicant tracking systems, social platforms, payment pages, and other third-party services. We are not responsible for the privacy practices, content, decisions, or security of third-party services.

If you click a third-party link or submit information to an employer, job board, or external application portal, that third party may collect and process your information under its own terms and privacy policy.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, respond to chargebacks, and protect the Service.

Retention periods vary depending on the type of information and the reason we hold it. For example:

Account and profile information is generally retained while your account remains active.
Uploaded and generated documents may be retained while they remain in your account or as needed to provide document features.
Subscription, invoice, refund, tax, accounting, and payment dispute records may be retained for longer periods where required for business, legal, financial, or dispute-resolution reasons.
Analytics, security, and operational logs may be retained for a reasonable period for debugging, security, fraud prevention, product improvement, and legal protection.
Backups may retain deleted information for a limited period until normal backup cycles overwrite or delete it.

If you request deletion, we will take reasonable steps to delete or de-identify personal information unless we need to retain it for legal, security, fraud-prevention, accounting, dispute-resolution, or legitimate business reasons.

12. Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information. These may include access controls, authentication, encryption in transit, provider security controls, logging, monitoring, and internal access restrictions.

No online service, storage system, AI provider, payment processor, or transmission method is completely secure. You are responsible for keeping your account email, device, and login method secure and for notifying us if you believe your account has been compromised.

13. International Transfers

Some of our service providers, systems, staff, contractors, or infrastructure may be located outside Australia. This means personal information may be transferred to, stored in, or accessed from countries with privacy laws that differ from Australian law.

Where we use overseas providers, we take reasonable steps to use reputable providers and rely on contractual, technical, and organisational safeguards appropriate to the service being provided.

14. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of personal information we hold about you.

You can update some account information directly in the Service. You can also contact work@resourcejobs.au to make a privacy request.

We may need to verify your identity before acting on a request. We may refuse or limit a request where permitted by law, including where information must be retained for legal, security, fraud-prevention, dispute-resolution, or accounting reasons.

If you are in Australia and are not satisfied with how we handle your privacy concern, you may contact us first so we can try to resolve it. You may also be able to complain to the Office of the Australian Information Commissioner.

15. Children and Minors

The Service is not directed to children. If you are under 18, you should use the Service only with permission and supervision from a parent or guardian.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact work@resourcejobs.au and we will take reasonable steps to delete it.

16. Public Reviews, Testimonials and Feedback

If you provide a public review, testimonial, comment, rating, or feedback, we may use it for product improvement, support, marketing, and promotional purposes. We will not publicly use identifiable private resumes, cover letters, profile details, application materials, or personal job-search documents without your explicit consent.

We may use anonymised, aggregated, or de-identified examples, statistics, or insights where they do not reasonably identify you.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last Updated" date. Where required by law, we will provide additional notice or seek consent.

Your continued use of the Service after an updated Privacy Policy is posted means you acknowledge the updated policy.

18. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us at work@resourcejobs.au.