EUC Support Analyst

About the Role

We are seeking an EUC Support Analyst to provide high-quality end user computing support across a large global enterprise environment. This role is focused on delivering responsive support across multiple channels including walk-ups, phone calls, chats and ticketing queues, ensuring users receive timely and effective technical assistance. Location: Perth, WA.

Key Responsibilities

• Provide end user computing support across desktop, applications and infrastructure environments
• Manage incidents and service requests via ServiceNow and EUC support queues
• Deliver support across multiple channels including walk-ups, calls, chats and remote support
• Triage, troubleshoot and resolve incidents or escalate where required
• Maintain strong customer engagement and follow up on support requests
• Support change and release management processes aligned to ITIL standards
• Contribute to and maintain the knowledge base and self-service portal
• Participate in queue management and rostered support activities
• Respond to escalations and engage resolver groups where needed
• Support remote users and travel to sites where required for on-site assistance
• Maintain detailed troubleshooting notes and ticket documentation
• Analyse dashboards and support data to identify trends and improvement opportunities
• Drive continuous improvement across service delivery and support processes

About You / Requirements

• 5+ years' experience across IT support, desktop support, service desk or infrastructure support roles
• Strong understanding of IT Service Management frameworks, including Change and Release Management
• Experience with ServiceNow or similar ITSM platforms
• Strong technical troubleshooting and problem-solving skills
• Exposure to desktop support, application support and end user computing environments
• Excellent written, verbal and interpersonal communication skills
• Ability to build strong relationships across a diverse stakeholder group

What We Offer / Benefits

• 12-month contract with strong extension potential
• Opportunity to work with a leading global energy client
• Exposure to modern workplace technologies and enterprise IT operations
• Collaborative team environment with strong internal support structure
• Competitive daily rate and long-term career potential

How to Apply

• Closing: 29 May 2026
• Apply Now
• Contact: Mark Nelson, +61 8 9429 5614