Business Support Officer

About the Company

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

About the Role

Are you highly organised and enjoy providing effective support services to a team? Then we want to hear from you!

We are seeking an experienced Business Support Officer to join our Portland Aluminium team. Working Monday to Friday, this is a full-time role. You will be accountable for providing administrative, organisational and information management support to internal and external customers adding value to the business by delivering a cost effective, prompt, reliable and timely support service.

Key Responsibilities

• Coordinates and manages documents within the document control system, ensuring accuracy, accessibility, and compliance.
• Participates in training and meetings to build understanding of plant operations and procedures.
• Provides project management and audit support using appropriate software and office equipment.
• Prepares accurate and timely reports, presentations, agendas, and meeting minutes.
• Maintains accurate records, including safety documentation, inductions, and training logs.
• Supports effective communication with internal and external stakeholders, including message handling and mail distribution.
• Organises and coordinates special events professionally, ensuring alignment with business objectives.
• Applies ABS terminology and methodologies in reporting and operational processes.
• Manages administrative costs by overseeing stationery and catering supplies within budget.
• Supports the ISO accreditation process through documentation, record‑keeping, and compliance tracking.
• Completes ad hoc administrative tasks to support departmental operations.
• Coordinates departmental travel, including bookings, itineraries, and compliance with travel policies.

What's On Offer / Benefits

• Employee growth and development opportunities.
• Parental leave support for all caregivers.
• Employee assistance program for personal support services.
• Alcoa Live Well program offering travel, lifestyle, health and wellbeing discounts.
• Salary packaging for a novated car lease, employee share plan and superannuation options.
• Connect and be part of a community that celebrates diversity through our employee inclusion groups.

About You / Requirements

• Demonstrated experience delivering high-level administrative support, with strong organisational skills and the ability to manage competing priorities.
• Proficient in Microsoft Office, with a strong capacity to quickly learn and adapt to new systems and technologies.
• Excellent verbal and written communication skills, delivered with professionalism and clarity.
• Highly adaptable, performing effectively under pressure in fast‑paced environments.
• Maintains discretion and professionalism when handling sensitive or confidential information.
• Proactive in identifying process improvements and addressing administrative challenges.
• Friendly, approachable, and collaborative, with the ability to work effectively both independently and within a team.

Additional information

• Interviews may progress prior to the closing date, although all applications will be considered.

Be part of shaping our organisation and join us in building a legacy of excellence for future generations.

#LI-JH1 | #AlcoaAUS

About the Location

Our Portland Smelter is a joint venture between Alcoa of Australia (55%), CITIC (22.5%) and Marubeni Aluminium Australia (22.5%). Alcoa manages the day-to-day operations at the smelter and we produce approximately 19 per cent of Australia’s total aluminium production in Portland.  We are proud of the long-standing relationships we have within our local community and are committed to supporting social and diverse causes.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!

Your work. Your world. Shape them for the better.