Warranty Officer

Reporting into the Warranty Manager, the Warranty Officer will join our team on a Full-Time basis at our Guildford Branch. This role involves being responsible for accurately and promptly processing all Service Department warranty and service letter claims, ensuring maximum cost recovery from Caterpillar.

Roster: Monday – Friday, 8.5 hours/day (including meal break)

What You’ll Do:

• Process warranty claims to maximise recovery from Caterpillar.
• Submit claims in line with CAT policy to ensure maximum recovery for WesTrac.
• Maintain up-to-date knowledge of CAT claim allocations and administration.
• Review denied claims for resubmission to achieve the best possible financial outcome.
• Provide warranty training and support to internal teams, including remote branches.

Skills & Experience:

• Proven experience in analysing and verifying warranty claims
• Skilled in work order processing and analysis
• Strong written, verbal, and interpersonal communication skills, with the ability to be assertive when needed
• High attention to detail
• Ability to work both independently and collaboratively within a team
• Excellent organisational skills to manage changing priorities
• Strong analytical and problem-solving capabilities
• Experience in a Service or Parts role within a customer-facing environment
• Solid understanding of processes, quality control, and cost efficiency

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 4905