Technology Support Advisor - 24 Month Fixed Term Contract

About the Company

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

About the Role

The Opportunity

We're inviting capable technology and construction solutions professionals to join us as Technology Support Advisors, delivering support across customer and branch locations throughout Victoria and surrounding regions. As a key player, you'll help support Komatsu's construction technology and digital product offering, including:

• Machine guidance and machine control solutions for excavators and dozers.
• Smart construction and digital site technologies that support accurate project delivery.
• Fleet management and production-focused technology systems used across customer operations.
• As the go-to expert, you'll provide technical support to internal teams and customers, guiding them through product demonstrations, delivery and handover, system setup, training, and ongoing field support.
• Serves as a primary technical liaison between customers, sales, service teams and Komatsu for construction technology solutions.
• Provides specialist product demonstrations, delivery, handover, training and support for Komatsu technology products.
• Supports the sales process through technical discussions, solution guidance and customer workflow alignment.
• Assists internal teams with machine build, setup, calibration and field implementation of technology systems.
• Maintains strong working relationships across branches and customer sites while supporting adoption, performance and issue resolution.
• Contributes to ongoing product knowledge through testing, proof of concept activity and regular communication with the wider team.

Role Located: Melbourne metro / Campbellfield head office base, with travel across the region and regular on-site customer support.

Ready to get started? Simply hit the apply now button!

What we are looking for

• Possess relevant experience in construction technology, machine guidance,machine control, surveying, or related technical field support roles.
• Demonstrated ability to support, troubleshoot and explain digital site systems or technology-enabled equipment.
• Desirable experience with Topcon, Trimble, Leica or similar construction technology platforms.
• Valid Driver's Licence.
• Ability to analyse and troubleshoot technical system issues, while providing practical and effective solutions for customers and internal stakeholders.
• Familiarity with customer workflows across civil construction, earthmoving or related environments will be highly regarded.
• Proficiency in building strong relationships and communicating confidently with customers, sales teams, service teams and peers.
• Ability to work autonomously, manage travel and coordinate priorities in a busy, fast-paced role.
• A commitment to HSE by demonstrating safe behaviour & HSE compliance at all times.

Komatsu benefits:

• **Families Policy:**16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• **Financial:**Income Protection Insurance provided through our company superannuation fund.
• **Career:**Recognition, awards, flexibility, further education studies and internal career development.
• **Health:**Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.