Parts Sales Manager

Reporting into Group Business Manager- Customer Service, the Parts Sales Manager will join our team on a Full-Time basis at our Guildford Branch. This role involves leading the operational effectiveness of the Parts Sales function within the Customer Service Centre, ensuring a high-quality end-to-end customer experience across ordering, fulfilment, tracking and invoicing. The role drives adoption of B2B services, partners with inventory and regional branches to ensure availability, accuracy and consistent service delivery, and manages invoice and delivery issues through to resolution while contributing to CSC strategy and continuous improvement. The position is also accountable for growing parts and service sales by leading and developing the Parts Sales team, delivering a professional front-line experience and driving effective cross-selling, up-selling and value-add delivery solutions.

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Roster: Monday – Friday, 8.5 hours/day (including meal break)

What You’ll Do:

• Set and drive departmental strategy for customer service, leading a team of 30 people in the areas of parts quoting and sales, backorder management, delivery and ETA communication, and accurate invoicing and payment disputes, using performance insights to support continuous improvement.
• Manage emergency freight arrangements, including customer policy accounts, inbound emergency freight and outbound freight recovery.
• Drive adoption and effective use of online and B2B parts ordering platforms through customer setup, education, onboarding support and issue resolution.
• Partner with inventory, warehouse and regional branch teams to ensure product availability, transactional accuracy, consistent service delivery and timely fulfilment of workshop parts requirements.
• Act as the escalation point for customer parts disputes, including invoicing and delivery issues, ensuring timely investigation, communication and resolution.

Skills & Experience:

• Demonstrated leadership capability, with experience supporting process improvement and change initiatives
• Experience in Parts Sales, Inventory, Customer Service or Sales environments with a strong customer focus
• Excellent written, verbal and interpersonal communication skills, with the ability to build effective working relationships
• Strong organisational, time management, analytical and problem-solving skills
• Intermediate understanding of financial principles, including budgeting and forecasting
• Ability to work effectively both autonomously and as part of a team, with intermediate MS Office proficiency

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5581