Operational Excellence Business Partner

About the Company

Compass Group Australia At Compass Group, our people nourish the bodies and minds of thousands every day through food and support services that promote health and wellbeing. We create meaningful connections across Australia, with a footprint designed so our people, communities, and planet can thrive now and into the future.

About the Role

We are seeking an experienced Operational Excellence Business Partner to uplift operational capability and performance across our diverse portfolio, with a strong focus on remote, resource and facilities management environments.

The Opportunity Reporting to the National Manager – Operational Excellence, this role plays a critical part in assessing site performance, developing leaders, embedding best practice systems, and driving measurable operational and commercial improvements. You will work closely with Area Managers, Site Managers and senior stakeholders to build capability across safety, service delivery, people and financial performance.

This is a hands-on, field-based role that combines operational assessment, training, coaching and continuous improvement, providing “in-the-moment” expertise to support our sites and leaders.

The Opportunity

Brisbane office base at Southgate Avenue, Cannon Hill, 4170. Availability for regular travel to remote and regional locations. Hybrid working model (2 days working from home & 3 days working in the office).

About You

Essential

• Minimum 6 years’ operational experience in hospitality, facilities management or resource sector environments, including direct P&L accountability
• Strong experience working in remote, FIFO or village operations
• Proven capability in operational coaching, leadership development, training facilitation, auditing or assurance
• Solid understanding of integrated FM service delivery across multiple service pillars
• Experience in risk management, auditing and compliance, ideally within multi-standard regulatory environments
• Strong stakeholder engagement skills with the ability to influence at multiple levels
• High-level analytical, problem-solving and report-writing capability
• Confident communicator with experience delivering training and workshops

Desirable

• Experience supporting mobilisations, transitions or new site openings
• Exposure to mining, energy or defence sector clients
• Familiarity with workforce, accommodation or village management systems
• Experience using data, analytics or AI-enabled tools to support reporting or operational improvement
• Certificate IV (or higher) in Training & Assessment or similar facilitation qualification

Stakeholder Engagement

• Partner closely with senior functional leaders across Finance, People & Experience, Safety & Environment, Workforce Optimisation and Culinary
• Build strong working relationships with GMs, Area Managers and Site Managers to support alignment and accountability
• Act as a champion for operational excellence, continuous improvement and leadership capability across the business
• Influence and support leaders through change, improvement initiatives and uplift programs

Why Compass Group

Be part of Australia’s largest food and support services company. You’ll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either talisson@compass-group.com.au or davidhutchison@compass-group.com.au

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