Officer - IT Helpdesk

Key Responsibilities

• Provide first level support for end users via telephone, email, in person and using remote support tools
• Provide after hours support (on-call) to remote sites at minimum once per month
• Log and complete helpdesk enquiries, whilst maintaining the IT knowledge base
• Provision and install computers, mobile phones and peripherals
• Proactively monitoring remote site statuses, including site specific peripheral equipment.
• Reporting of helpdesk trends to minimise or prevent ongoing issues and mitigate Information Security risks
• Perform server and network administration tasks
• Provide training to end users in general software and hardware use
• Assist with hardware installation in metropolitan and remote regional locations
• Assist with project work as directed by the IT Manager
• Contribute to the development of the IT and related strategies

What will MLG provide me with?

• Full Time, Permanent Employment
• Supportive & Safe working environment
• Approachable Management & Inclusive team culture
• Career progression
• Recognition for outstanding work

What does the ideal candidate bring to MLG?

• Tertiary qualifications in Computer Science or equivalent, preferred
• ITIL Foundations, preferred

Ability to:

• Communicate clearly, oral and written, with users of varying technical ability
• Troubleshoot and problem solve issues
• Create policy, procedure, training and technical documents

Knowledge, understanding and awareness of:

• The administration of user accounts using O365 and Active Directory
• Windows 11
• Basic networking
• Windows server, highly desirable
• Pronto XI ERP, highly desirable
• Office 365 and SharePoint Modern
• Information Security fundamentals
• Basic ITIL principles

Sound like you? Click ' Apply' now! We look forward to welcoming you to our team!

MLG Oz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.