IT Support Analyst

About the Company

Northern Star Resources is an ASX 50 global-scale gold miner, we have sizeable operations in Western Australia and Alaska. With unparalleled pathways for advancement and avenues for personal growth, we stand as Australia’s premier gold employer.

Your journey starts here.

At Northern Star, we live by our STARR Core Values of Safety, Teamwork, Accountability, Respect and Results. These Values are not just words on paper; they are the cornerstone of our Company culture and guide everything we do. You will play a pivotal role in upholding these Values and contributing to our collective success.

Northern Star Resources is seeking an IT Support Analyst to join our Subiaco based corporate team on a permanent full-time basis, working Monday to Friday. This role supports both corporate and site-based operations and offers an excellent opportunity to build a long-term IT career within a collaborative and technically skilled team.

About the Role

Here is what awaits you.

• Deliver friendly, responsive IT support to employees and contractors via the Service Desk
• Monitor, resolve and escalate IT incidents and service requests in line within a timely manner and escalated as required.
• Troubleshoot end‑user computing issues (desktops, laptops, networks, printers, mobiles, and common business applications)
• Manage user accounts, access changes, and terminations across systems
• Plan and deliver small IT projects including hardware refreshes and application upgrades
• Procure, manage, and securely decommission IT hardware, software, and data
• Maintain system security, documentation, dashboards, and asset registers in line with company standards
• Undertake other duties as required

About You / Requirements

• Experience: Minimum one year of Level 1 IT support experience is required across end‑user environments including Windows 11, Office 365, Active Directory/Entra and Adobe Acrobat, with mining or complex remote‑site experience highly regarded.
• The ideal candidate demonstrates strong customer service and communication skills, the ability to troubleshoot and prioritise under pressure, and a proactive, professional approach to improving system performance, security and reliability.
• Qualifications: A degree majoring in computer studies from a recognised tertiary institution, or demonstrated equivalent work experience, is required. ITIL certification and/or experience working within an ITIL framework is desirable.
• Passion for Growth:Success in this role requires a high‑performing individual who leads by example, champions our STARR Core Values, communicates effectively with a strong customer‑service focus, can prioritise and deliver under pressure, and consistently demonstrates integrity, professionalism, and attention to detail.

What's On Offer / Benefits

Discover the perks of working at Northern Star. Joining the Northern Star team also offers the opportunity to enjoy our industry leading benefits and bonus programs, which include:

• Company subsidised GU Health Insurance.
• An annual Short-term Incentive Bonus Program.
• An annual Employee Share Plan Program.
• Company paid Salary Continuance Insurance (income protection) from commencement.
• Our GoldSTARR rewards program – with real cash savings for everyday expenses.
• Gold standard parental leave policy.
• Salary sacrificing benefits, including novated leasing and remote area living benefit options.
• Employee Assistance Programs (EAP) that includes free, confidential counselling and wellbeing services.

Eligibility / How to Apply

Candidates must meet our pre-employment criteria which includes a medical, drug and alcohol screening, relevant right to work and valid Australian national police clearance. Northern Star is an equal opportunity employer committed to achieving a diverse and inclusive workforce. We encourage people from all backgrounds to apply.

Apply now to join the Northern Star team!