IT End User Services Analyst

About the Role

Our IT team is growing, and we’re recruiting multiple Business Analysts including this IT End User Services Analyst role which can be based in Melbourne, Adelaide or Perth. This role provides Level 1 and 2 end-user support across the Ahrens Group, assisting staff with office productivity and business applications, end-user devices, mobile technology, and meeting room audio-visual systems, including Microsoft Teams Rooms. Working as part of a supportive and hands-on IT team, the IT End User Services Analyst assists Infrastructure teams where required, acts as an escalation point for more complex issues, supports junior analysts, and helps deliver reliable, consistent IT services across our offices and operational sites.

Skills and Experience

The ideal candidate will have proven experience in a Level 1 and/or 2 end-user support role within a busy, multi-site IT environment. Ahrens is seeking a reliable, hands-on team player with clear written and verbal communication skills, strong stakeholder and vendor engagement capability, and the ability to work effectively under pressure. This role requires solid technical troubleshooting and customer service skills, experience supporting end-user devices, user access and security controls, and working knowledge of ITSM frameworks and platforms such as ServiceNow, RemedyForce, or ManageEngine. Experience supporting audio-visual and Microsoft Teams Rooms environments, and the ability to support and guide junior analysts, will be highly regarded.

Benefits

·         Employee Assistance Program, supporting you and your family’s health & wellbeing

·         Discounts to some of Australia’s leading corporate partners in private health insurance, gyms, travel, clothing, vehicles and more

·         Generous paid parental leave entitlements to support you and your family

·         Annual Employee Donation Scheme to support a charity/cause of your choice

·         Family, social and team building events including Friday afternoon team bonding

·         Opportunities for career progression

About the Company

Ahrens is a fifth-generation, Australian family-owned company, with over 120 years’ experience in delivering a wide range of high-quality and cost-effective products and projects across Australia, with footprints overseas.

Our growth has culminated in the business we are today: a full Construction, Engineering, Mining & Industrial Services, Sheds & Silos and Water Storage company which provides complete turnkey project solutions, supported by our 26 divisions.

As we continue to evolve, so does our need to heavily invest in our people and facilities for continued success.

With close to 2,000 employees Australia-wide, we foster a positive and supportive team culture which embraces diversity and innovation, while aligning with our core values of commitment, integrity and safety. In return, we reward those who passionately work with us towards our vision.

How to Apply

To apply click the "Apply Now" to submit your updated resume and cover letter, further enquiries can be directed to Annie Nguyen, Talent Acquisition Specialist on 0482 629 827 or via email to anguyen@ahrens.com.au

Ahrens is an Equal Opportunity employer who recognise the value in a diverse workforce. We are dedicated to promote an inclusive workplace and encourage applications from all genders and people of Indigenous backgrounds.