Customer Support Representative

About the Company

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

About the Role

The Opportunity: This role exists to ensure customers receive timely, accurate, and technically sound support across parts, orders, and delivery, helping to keep our customers equipment operating safely and efficiently. This is an office-based role, with work from home flexibility available after successful completion of the probation period. This position fills a key availability gap in the team, working a Friday to Monday roster (38 hours across 4 days), including Public Holidays where applicable. A $9,000 annual uplift applies to compensate for weekend and Public Holiday coverage. To support onboarding and success, the successful applicant will initially work a standard Monday to Friday roster for the first few months, building capability in Komatsu systems, processes, and product range before transitioning to the roster.

Location: Welshpool, WA Roster: Friday to Monday (38 hours over 4 days) Includes: Weekend and Public Holiday coverage Roster Uplift: $9,000 per annum

What You Will Do

• Support customers with parts interpretation, order processing and technical enquiries
• Act as the first point of contact for customer enquiries across phone and email
• Interpret parts and provide accurate quotations and technical guidance
• Manage critical orders, backorders, and sourcing of parts
• Process sales orders accurately within company systems
• Support front counter enquiries and cash sales where required
• Collaborate with supply chain, warehousing, and technical teams to deliver outcomes
• Maintain high standards across safety, compliance, and customer service targets

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Proven experience in parts interpreting or customer support in a fast-paced environment
• Strong mechanical aptitude, ideally within earthmoving, mining, or industrial equipment
• Ability to manage multiple priorities with accuracy and attention to detail
• Confident communication skills with a customer-first approach
• Solid computer skills across Microsoft Office and ERP systems
• Experience with inventory, warehousing, or supply chain systems is advantageous

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.