Branch Manager

About the Company

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

About the Role

The Opportunity

We are seeking an experienced and driven Branch Manager to lead our Newcastle operations and play a key role in driving performance, safety, and customer outcomes.

Reporting to the Regional Operations Manager, you will take full ownership of the Newcastle Branch, leading a team and overseeing all operational, financial, and customer service activities. This is a hands-on leadership role where you will influence culture, performance, and growth.

Key Responsibilities

• Lead, coach and develop a team (5 direct / 25+ indirect reports)
• Lead and manage day-to-day branch operations across parts, service, and support teams.
• Drive a strong safety culture aligned with Komatsu’s Golden Rules and HSE standards.
• Build and maintain strong customer relationships and deliver on the Customer Support Charter.
• Monitor and improve key KPIs including WIP, technician productivity, and sales performance.
• Manage branch P&L, budgets, and financial performance.
• Identify opportunities for growth and continuous improvement.
• Ensure compliance with company policies, governance, and risk management requirements.
• Maintain high standards of branch presentation, facilities, and asset management.

About You / Requirements

• Proven leadership experience in operations, service, or customer-focused environments.
• Strong commercial acumen with experience managing budgets and performance.
• Background in construction, mining, or heavy equipment industries (highly regarded).
• Excellent stakeholder management and communication skills.
• Ability to analyse performance, identify gaps, and implement improvements.
• Experience with systems such as SAP or Dynamics (desirable).
• Trade or technical background (advantageous).

Qualifications & Certifications

What's On Offer / Benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• **Financial:**Income Protection Insurance provided through our company superannuation fund.
• **Career:**Recognition, awards, flexibility, further education studies and internal career development.
• **Health:**Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!