Workshop Administration Coordinator

About the Company

WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

About the Role

Reporting into the Supervisor, The Workshop Administration Coordinator will be joining our Component Rebuild Centre in South Guildford, where the role is accountable for completing and controlling work orders, whilst ensuring compliance and investigating maintenance costs. The role will be responsible for the coordination of effective and efficient invoicing of repairs and maintenance for our CRC team. This is an exciting opportunity to support and collaborate with a great team and various other departments in a challenging and dynamic role.

Roster: Monday to Friday 8.5 hours per day (including unpaid meal breaks)

Location: South Guildford, WA

What you’ll do:

• Complete and control work orders efficiently
• Coordinate effective and timely invoicing for repairs and maintenance
• Investigate maintenance costs and customer needs thoroughly
• Offer solutions that add value to both the customer and WesTrac
• Liaise with various departments and services to ensure smooth operations
• Maintain and enhance customer relationships for long-term satisfaction

Skills and Experience:

• Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Highly developed communication skills (interpersonal, written and verbal)
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
• Ability to work successfully within a team and autonomously
• Self-motivated and able to develop and chair meetings, work with relevant stake holders to ensure financial performance of the department
• Solid understanding of Smart sheets and Microsoft Teams and Office suite of programs

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 6448