Senior DTS Support Officer

MinRes can offer you!

• ASX 200 Company - A dynamic global leader with cutting edge innovation
• We invest in your career, with a focus on leadership, upskilling, training and development programs
• Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with MinRes

The Opportunity

Reporting to the Superintendent - DTS Support, this role acts as a senior escalation point for Level 1 and Level 2 incidents, contributing to the stability, maintenance, and continuous improvement of our IT environment. You will provide hands-on technical support to users, coordinate service desk activities, manage lifecycle processes, and mentor junior support staff, ensuring service delivery is professional, responsive, and aligned with agreed SLAs.

Key Responsibilities

• Provide exceptional customer service while delivering hands-on Level 1 and Level 2 IT support across hardware, software, applications, and user environments
• Log, troubleshoot, and resolve incidents in line with SLAs; escalate high-impact issues to relevant teams or vendors
• Support desktops, laptops, printers, phones, AV equipment, meeting room technologies, and other peripheral devices
• Build, deploy, maintain, and repair corporate IT equipment, ensuring compliance with standards and licensing
• Manage user account provisioning, access control, and onboarding/offboarding processes
• Participate in hardware/software lifecycle management, including recommendations for new technologies
• Provide specialist escalation for complex issues and coordinate technical work with DTS Support Officers
• Identify, implement, and automate service improvement opportunities within the IT support function
• Contribute to IT standards, processes, and help desk resources; develop and optimise Service Desk operating procedures
• Assist with rostering, customer satisfaction monitoring, and targeted actions to improve service quality
• Travel to remote or operational sites and participate in on-call rosters as required
• Mentor and guide junior IT support staff to enhance capability and consistency

What is Required

• Tertiary qualification in IT or related field highly regarded
• ITIL certification highly regarded
• Established experience in Service Desk, Desktop Support or IT Support roles
• Proven experience resolving Level 1 and Level 2 technical issues across corporate IT environments
• Understanding of service delivery, SLA adherence, and multi-site user support
• Background in supporting hardware, software, systems, and user environments across desktops, mobility, printing, and AV technologies
• Strong customer focus with the ability to lead, drive outcomes, and promote positive change
• Excellent communication skills, team orientation, and ability to mentor others
• Self-motivated, receptive to ideas, and able to work effectively in dynamic environments

About Mineral Resources

MinRes is a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. With a focus on people and innovation, MinRes has become one of the ASX’s best-performing companies since listing in 2006.

Our headquarters at 20 Walters Drive sets a new standard for workplace wellness. World class facilities include a café, restaurant, commercial gym, crèche, daycare and health centre, including GP.

At MinRes, the future's bright. Be part of our next chapter.