CAT Product Support Advisor

About the Company

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

About the Role

Be Part of the Team That’s Made for More

Looking for your next opportunity? Join WesTrac’s welcoming Regional Product Support Team and work with Caterpillar equipment across Newman, Paraburdoo, Gudai Darri and other regional sites.

Bring your experience, ideas and practical know-how to a team where your contribution is valued. Together, you will help improve Cat fleet performance and reliability while enjoying modern workshops and FIFO benefits.

Working closely with customers, Caterpillar and WesTrac, you will be supported to turn your insights into action and improve maintenance, equipment performance and cost efficiency.

What You’ll Do

• Diagnose, repair, and maintain a range of Caterpillar fleet
• Conduct regular equipment inspections, ensuring safety and compliance
• Provide warranty support and planned component change-outs
• Driving continuous improvement initiatives across customer operations
• Support frontline maintenance teams with expert advice and minimal tool time

Your Location Options

Newman (Yandi)

• Located 120 km north-west of Newman in WA’s Pilbara region
• Supporting a new CAT fleet in a high-tech workshop
• Roster: 8 days on / 6 days off – 12 hr shifts
• Short commute to camp accommodation

Gudai Darri

• Roster: 8 days on/6 days off 12 hr shifts
• Chartered flights and accrue frequent flyer points
• Working across CAT Fleet
• Opportunity to expand knowledge into Technology
• Supportive team and diverse culture

Product Support Team (PSG)

• Regions: Goldfields / Pilbara - FIFO from Perth
• Rosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break)
• Approximately 60% advisory and 40% hands on tooling (subject to customer requirements)
• Supporting customers with diagnostics, fault finding, and equipment optimisation.
• Site Support Vehicle: Provided for certain locations depending on site requirements

What We’re Looking For

• Australian-recognised Mobile Plant Trade Certificate
• Previous field service or mine-site experience on large CAT fleets
• Strong diagnostic, troubleshooting, and advisory skills
• Willingness to support training, inspections, and hands-on work when needed
• High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
• Strong communication and customer relationship-building skills

Why Join WesTrac?

Financial Benefits

• Paid parental & secondary carers leave
• Salary sacrificing & novated leasing
• Income protection insurance
• 600+ retail discounts: Coles, Virgin, HOYTS, Crown & more

Health & Wellness

• Discounted BUPA cover
• Fitness Passport – access to gyms across Australia
• EAP support for you and your immediate family

Career & Recognition

• "Made for More" personal & team awards
• Internal career progression opportunities
• Upskilling through our award-winning WesTrac Institute

Employee Referral Program

• Earn up to $5,000 for successful referrals

Extra Perks

• Emergency Services & Defence Force Leave
• Employee Share Purchase Plan

Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply.  WORK180 endorsed employer.

Job Reference: 6548