Warranty Officer

Reporting to the Warranty Manager, the Warranty Officer will join our Warranty Operations team on a full-time basis at our South Guildford Service Centre. This role involves managing and processing warranty claims to maximise financial recovery, ensuring compliance with Caterpillar warranty policies and procedures, and providing expert support to internal stakeholders. The successful candidate will be responsible for reviewing and resolving claim issues, driving timely claim outcomes, delivering warranty guidance and training, and identifying continuous improvement opportunities that enhance operational efficiency and business performance, while maintaining a strong commitment to safety and compliance standards.

**Department Overview:**WA Warranty Support is part of the WesTrac Sales and Operations Division - Located within the Guildford Service Centre

Roster – 5 Days – Mon-Fri, 8.5 Hrs/Day

What You'll Do:

• Claims Processing: Accurately process warranty and service letter claims to maximise cost recovery and ensure policy compliance.
• Claims Recovery: Review and resubmit denied or pending claims to achieve the best financial outcome.
• Stakeholder Support: Provide guidance and support to internal teams on warranty processes and claim requirements.
• Warranty Expertise: Maintain knowledge of warranty programs, products, services, and administration systems.
• Continuous Improvement: Identify and contribute to process improvements that enhance efficiency and claim success rates.

Skills & Experience:

• Warranty Claims Experience – Proven experience processing, reviewing, and managing warranty claims to maximise recovery and ensure policy compliance.
• Customer Service & Stakeholder Management – Strong ability to build relationships and provide responsive support to internal and external customers.
• Attention to Detail – High level of accuracy when reviewing documentation, validating claims, and maintaining records.
• Problem Solving & Analytical Skills – Ability to investigate claim issues, resolve disputes, and identify opportunities to improve recovery outcomes.
• Communication & Influencing Skills – Ability to clearly explain warranty requirements, provide training, and collaborate effectively across teams.
• Time Management & Prioritisation – Ability to manage multiple claims and competing deadlines while maintaining quality and service standards.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6068