Technology Application Specialist

Reporting to the Product Management and Sales Support Manager and indirectly to the Construction Product and Aftermarket Manager, the Technology Application Specialist, will join our Construction Industry Product and After Market Team, at our Perth Deport, on a permanent full-time basis. As our Technology Application Specialist, you'll be the subject matter expert for Caterpillar's industry-leading construction technologies, including Safety E-Fence systems, Grade Control, connectivity solutions, and advanced 2D/3D machine guidance platforms.

Working closely with customers, you'll help drive technology adoption, improve job site performance and unlock measurable productivity gains through expert application support, training and consultation. Combining technical expertise with strong customer engagement skills, you'll lead technology deployments, validate solutions in the field, support change management initiatives and provide strategic recommendations that maximise equipment efficiency and business outcomes.

This is a unique opportunity for a technology-focused professional who enjoys solving complex operational challenges, influencing stakeholders and delivering innovative solutions that create real value for customers across the construction industry.

Department Overview: Our Perth Branch offers the opportunity to join us in redefining excellence in construction and mining. Our CI Customer Service and Logistics, New Construction Machines, and Aftermarket Services ensure satisfaction and seamless support.

Roster – 5Days, 8.5 Hrs/Day (inc meal break)

What You'll Do:

• Provide Technology SME Support - Act as the subject matter expert for all Caterpillar construction technologies, advising customers and internal teams on application, capabilities and best practices.
• Deploy and Commission Technology Solutions - Configure, activate and validate machine technology systems before delivery and ensure successful implementation at customer sites.
• Drive Customer Adoption and Training - Coordinate and deliver machine familiarisation, technology training and application support to maximise customer utilisation and productivity gains.
• Lead Product Trials and Solution Validation - Execute field trials, validate performance outcomes and support customers through operational change while demonstrating technology value.
• Deliver Connectivity and Productivity Consulting - Advise customers on fleet monitoring, machine data, connectivity solutions and productivity opportunities to improve operational performance.
• Support Product Strategy and Business Growth - Contribute to new product introductions, market research, technology assessments and identification of opportunities to grow technology sales and service agreements.

Skills & Experience:

• Construction Technology Expertise
  Deep understanding of Caterpillar construction technologies including Grade Control, 2D/3D machine guidance, E-Fence, productivity tools, connectivity solutions, GPS and survey systems.
• Technical Troubleshooting & Systems Integration
  Ability to diagnose issues, integrate machine technology solutions, and support networking, radio communications, fleet monitoring and onboard machine systems.
• Customer Training & Change Management
  Capability to educate operators, site teams and decision-makers, driving technology adoption and helping customers successfully change work practices.
• Consultative Communication & Stakeholder Engagement
  Strong interpersonal skills to influence and advise customers, sales teams, operations personnel, Caterpillar representatives and third-party suppliers.
• Business Analysis & Continuous Improvement
  Ability to analyse site operations, identify productivity opportunities, map processes, validate outcomes and recommend improvements based on data and observations.
• Planning, Project Coordination & Organisation
  Ability to manage multiple customer deployments, machine activations, trials, training activities and product validation projects while meeting competing deadlines.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6331