Technical Service Manager

Lead with Passion - Technical Services Manager

Reporting to the Group Manager - Client Solutions, the Technical Services Manager will join our Client Solutions team on a full-time basis in our South Guildford Service Centre. This influential leadership role offers the opportunity to lead a highly skilled team of technical specialists while driving exceptional customer outcomes across our business. Working closely with customers, internal stakeholders, and Caterpillar partners, you will play a pivotal role in solving complex challenges, shaping continuous improvement initiatives, and developing a high-performing team culture built on collaboration, innovation, and growth.

Department Overview: Client Solutions – Technical Services- Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions.

**Roster –**5Days, Mon – Fri 8.5 Hrs/Day (Including Meal Break)

What You'll Do:

• Lead and empower a team of technical specialists, fostering a culture of collaboration, knowledge sharing, continuous learning, and professional growth.
• Champion exceptional customer outcomes by guiding the timely resolution of complex equipment and product challenges across the business.
• Serve as a trusted partner and key connection point between WesTrac, Caterpillar, and customers to drive effective solutions and long-term product improvements.
• Provide strategic technical leadership and coaching, supporting teams to navigate complex issues and deliver high-quality technical support.
• Drive innovation and continuous improvement by leveraging data, technology, and emerging insights to enhance technical support processes and customer value.
• Build strong, influential relationships across the organisation and industry, working collaboratively to improve product performance and create positive business outcomes.

Skills & Experience:

• Proven ability to lead, inspire, and develop high-performing teams, creating an environment where people can thrive and succeed.
• Strong analytical and problem-solving capabilities, with the ability to translate complex information into practical solutions and meaningful outcomes.
• Exceptional communication and stakeholder engagement skills, with a talent for building trusted relationships and influencing across diverse groups.
• Experience using equipment management systems, machine data, and technology-driven insights to improve customer outcomes and business performance.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6096