Service Manager

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Komatsu is a global original equipment manufacturer (OEM) and a leading name in construction, mining and earthmoving equipment. Across Australia, we support customers with world-class machinery, technology, parts and service solutions, backed by the expertise and resources of a global business.

Our people play a vital role in keeping essential industries moving, and we are committed to safety, innovation, strong customer partnerships and creating value together.

We are seeking a Service Manager to lead our Gladstone Service Department. This is a key operational leadership role, responsible for people, safety, service delivery and the commercial performance of a busy operation spanning workshop, field and embedded services.

Reporting to the Branch Manager, you will:

• Manage budgets, profitability, WIP, quoting and warranty processes.
• Build long-term customer relationships.
• Visit key customers across the region.
• Help identify new service growth opportunities.

Role Located: Gladstone, QLD | Monday to Friday, approximately 7:00am–4:00pm

What we are looking for

• You are an experienced Service Manager or operational leader with a strong understanding of service delivery in a dealership, OEM or equipment-focused business. Experience across mining, heavy equipment, automotive or agricultural machinery environments will be considered.
• You will bring proven people leadership, a strong safety mindset and the commercial confidence to manage budgets, costs, revenue and profitability.
• You will be comfortable overseeing WIP, quotations, warranty and service productivity, building trusted relationships with customers, coaching leaders and driving continuous improvement.
• This is a leadership and business management position rather than a hands-on technical role; a trade qualification is not essential.

Why work for us!

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; novated leasing options available.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with CU Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.