Service Desk Analyst

About the Company

NRW Holdings is proud to be one of the leading civil and mining contractors in the Australian resources and infrastructure sectors. Our ongoing success is a direct consequence of the commitment we make to our clients, people, and the communities in which we operate.

With over 30 years’ experience as a civil and mining contractor, we have become a partner of choice for many of Australia’s leading resource companies nationwide. Our positive safety culture has resulted in a leading safety record and strong ties with local communities have been established through training programmes, employment, subcontracting and partnering opportunities.

NRW is an Equal Opportunity Employer and we strongly support diversity in our workforce. Applicants from a wide sector of the community including women and Indigenous cultures are encouraged to apply

If you would like to be part of the high performing NRW team, APPLY NOW.

About the Role

NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Head Office – Perth CBD. You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording interactions within the ITSM toolset as well as escalating any issues for resolution to second level teams as required.

We are looking for someone with a desire to achieve and accomplish the tasks given to them in an efficient and effective manner. Strong customer service skills are paramount in this role as you are supporting our internal clients.

Your main tasks and responsibilities will be, however not limited to:

• Liaising with employees regarding queries and troubleshooting IT issues within the business
• Provide system and infrastructure support to functional areas
• Offer basic informal training to users on approved software
• Create and maintain internal knowledgebase and user documentation
• Installation and configuration of software packages
• Monitoring of systems and networks to ensure optimum performance
• Set and controlling security levels and systems access
• Maintaining asset management register and Information Technology Service Management (ITSM) tools
• Participate in the service desk on call roster

About You / Requirements

• Previous experience in a similar role
• High level customer service skills
• Previous experience in a similar position within the resource sector is highly desirable
• Excellent analytical and problem-solving skills
• In depth understanding of computers, operating systems, networking and applications
• Strong troubleshooting abilities

What’s on Offer / Benefits

• Excellent rates, conditions and benefits
• Long term employment prospects
• Free gym access located in our Perth CBD building
• Competitive salary and career opportunities
• A culture driven organisation, be a part of a great crew
• Multiple company benefits including - income protection insurance / Employee Assistance Program (EAP) / discounted private health insurance / paid parental leave / salary sacrifice options & novated leases available
• Enjoy employee discounts with exclusive deals for groceries, entertainment, fuel vouchers, incredible savings on tech products and so much more - there are over 450 retailers offering amazing deals through our new benefits platform

How to Apply

NRW is an Equal Opportunity Employer and we strongly support diversity in our workforce. Applicants from a wide sector of the community including women and Indigenous cultures are encouraged to apply

If you would like to be part of the high performing NRW team, APPLY NOW.