Service Administrator

About the Company

Join the Komatsu family and you'll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth.

Komatsu Forklift Australia promotes, sells, hires, and services the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customers' needs.

The Opportunity

Komatsu Forklift Australia is looking for an organised and customer-focused Service Administrator to join our busy service team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple priorities, and providing exceptional support to both customers and technicians.

Roster / Hours: Monday to Friday

The Role

• Provide administrative support to the Service Department and Service Manager.
• Coordinate service bookings and schedule technicians to maximise efficiency.
• Create, process and close service work orders accurately and in a timely manner.
• Liaise with customers regarding service enquiries, bookings and job updates.
• Raise purchase orders, process invoices and assist with service-related documentation.
• Maintain accurate customer and service records within internal systems.
• Work closely with technicians, parts and operations teams to ensure smooth service delivery.
• Deliver a high level of customer service while managing competing priorities.

The Knowledge, Skills, and Abilities we're Looking For

• Previous experience in an administration, service coordination or customer service role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills with a professional and friendly approach.
• High attention to detail and strong data entry accuracy.
• Confident using Microsoft Office and experience with ERP systems (SAP experience is advantageous).
• Ability to work independently while contributing positively to a collaborative team.
• Experience within the automotive, transport, equipment or industrial industries is desirable but not essential.

The Benefits of Working with Komatsu Forklifts

At Komatsu Forklift Australia, we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

• Discounted private health cover
• Discounted Electronics (Lenovo, Dell, Apple, MS Office)
• Motor Vehicle discounts with selected brands
• Kennard's Hire discounts
• Selected travel, accommodation & car hire discounts
• Company-funded Income Protection Insurance (with AMP Super)
• Work in a diverse environment with high working standards
• Dynamic team environment with opportunities for advancement
• Ongoing stable employment
• Training and development
• Opportunities to relocate nationally

Komatsu offers a zero-harm culture in the workplace, a competitive remuneration package, and to drive success, we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities, and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth.