Retail Systems and Capability Coordinator

Primary Duties and Responsibilities

People

• To be the ‘go to’ person for all things retail
• To communicate effectively with Civeo’s Operations team, making them aware of all changes occurring within retail such as; new product updates; deleted lines; promotional activities; changes in suppliers; and process.
• To provide retail support to village management, assist Village Management teams in managing their retail operations more effectively.
• Provide retail staff training in the following areas; ordering; receiving (invoicing); coffee making; bar beverage service; quality control; safety; stock control; cash handling; customer service; systems; TAB operations, cellar operations and selling techniques.
• Implement a training programme covering all aspects of Civeo’s retail operation and ensure all staff training is kept up to date
• Work in shop and/or bar as required; bar, shop or cafe.
• To effectively communicate any changes or updates to work instructions, rosters or policies.
• Train all new starters working in retail roles
• To always apply safe work practices to contribute to the safety culture at Civeo.

Customers

• To assist with any new system, processes or initiative being implemented in to the business.
• Ensure retail outlets are clean and tidy at all times, shelves full, price tickets visible and relevant promotional material is displayed.
• Ensure all customer feedback is reported to Village Manager and GM Operations Support immediately

Process

• Ensure Civeo complies with all legal compliances including but not limited to:
• Australian Health department
• Tobacco (Retailers)
• WA and QLD Liquor Licensing requirements (Liquor Act).
• To provide support in Civeo maintaining existing quality standards (currently AS/NZS 4801, OHSAS 18001, ISO 9001, ISO 22000 and HACCP).
• Conduct Store and Hub Bar audits reporting all findings to Village Management and GM Operations Support.
• Ensuring all retail outlets have their monthly promotional material on display and in line with Civeo’s Retail monthly promotional schedule.
• Retail supplier issues – Note: all supplier issues are to be loaded into Myosh
• Ensure all supplier related C.A.R.s are actioned
• Ensure product stock rotation is being adhered to within all retail outlets
• Undergo bi-annual product review, make recommendations of new lines or services
• Assist staff and management with merchandising
• Ensure all retail equipment is maintained, work with AFM to implement a preventative maintenance schedule
• To adapt to change and work on principal of continuous improvement in all operational processes.
• To provide administrative support for the implementation, and provide ongoing support of, all operational systems, in particular kitchen and retail systems and SharePoint.
• Provide support where needed assisting with the implementation new procedures, work instructions, retail initiatives and new supplier contract changes.
• Chair weekly retail operations meetings
• Review and distribute weekly Retail results report to Village Management teams.
• To provide hands on support to retail outlets
• To ensure all health, safety, quality and environmental standards and legislation are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.
• To follow Standard Operating Procedures in all relevant areas of Operations and to contribute ideas for improving processes and procedures.

Finance

• Provide a weekly report on each outlet’s performance,
• Conduct full stock-take of all Bowen Basin retail outlets every three months, and all NSW and WA outlets every 6 months.
• Thoroughly investigate all variances and report on findings to Village Manager and GM Operations Support
• At month end, review each outlets’ EOD banking report and compare to Simphony and Materials Control report, report on variances.
• To assist with the compiling of monthly retail operation reports.
• To follow all financial policies, procedures and processes ensuring the highest standards of ethics are followed.
• To monitor and maintain stock control and POS systems, ensuring each villages’ Materials Control system is kept up to date.
• Communicate all product price changes to villages.
• Undertake a bi-annual price comparison of top selling product lines against retailers within regions where our villages are located. Report findings to GM Operations Support
• Work with AP to match retail invoices between JDE and Micros at month end

Other

• Must be self- starter who can work unsupervised
• Must have an eye for detail
• Must have staff develop/training experience