Operations Support Officer - WA

This is a busy coordination role working across our Operations, Recruitment, Payroll and site teams to ensure our remote villages have the people they need, when they need them.

A key focus of this role will be the deployment and ongoing management of our casual workforce, working closely with Site and Village Managers to coordinate coverage for annual leave, personal leave, vacancies and other operational requirements.

You’ll also play an important role in keeping our casual employees engaged, informed and supported – not just when we need them for a shift.

The Role

You’ll be responsible for:

• Coordinating the deployment of casual employees across multiple remote sites
• Working closely with Site and Village Managers to understand current and upcoming workforce requirements
• Planning casual coverage for annual leave, personal leave, vacancies and short-term operational requirements
• Maintaining visibility of casual employee availability, skills, site experience and upcoming deployments
• Coordinating travel, accommodation and site access requirements
• Ensuring employees have the required documentation, compliance and site requirements in place prior to deployment
• Communicating roster, travel and deployment information clearly to employees and site teams
• Liaising with Operations, Recruitment and Payroll to ensure workforce movements are communicated and recorded correctly
• Maintaining accurate employee, roster and deployment records
• Responding quickly to last-minute changes and workforce gaps
• Identifying opportunities to improve workforce coordination and administrative processes

Casual Workforce Support

A key part of this role is providing excellent support and customer service to our casual workforce. You’ll be approachable, responsive and ensure our casual employees feel informed and supported throughout their time with SIRROM.

• Build positive relationships with casual employees and maintain regular communication
• Respond to employee queries in a timely and professional manner
• Provide clear communication around available work, rosters, travel and deployments
• Keep casual employees informed of upcoming opportunities and changes
• Maintain regular contact with the casual pool to understand availability and keep employees engaged
• Ensure employees know who to contact when they need assistance

What We’re Looking For

We’re looking for someone who is organised, proactive and confident managing workforce requirements across multiple sites. You’ll need to think ahead, juggle competing priorities and stay on top of the detail when plans change.

You’ll ideally have:

• Experience in workforce coordination, rostering, operations support or a similar fast-paced role
• Experience within remote hospitality, mining, resources or FIFO operations would be highly regarded
• Strong organisational skills with the ability to manage competing priorities
• Excellent attention to detail and accurate administration skills
• Strong communication and customer service skills
• Confidence dealing with employees, managers and internal stakeholders
• The ability to think ahead and identify workforce gaps before they become an issue
• Strong problem-solving skills and the ability to adapt quickly when plans change
• Intermediate Microsoft Office skills, particularly Excel
• Experience with workforce management, rostering or HR systems would be advantageous

About You

You’re organised, proactive and great with people. You can juggle changing priorities, communicate confidently with employees and managers, and stay one step ahead of workforce requirements. Most importantly, you’ll keep our casual workforce engaged, informed and ready to work.

About SIRROM

With over 50 years' experience, SIRROM provides remote hospitality, accommodation and facilities management services across Australia.
If you're highly organised, enjoy working with people and thrive in a fast-paced operational environment, we’d love to hear from you.