Operations Aftermarket Analyst

About the Opportunity

WesTrac is seeking an Operations Aftermarket Analyst (Prioritised Service Event Analyst) to join our Construction Industries team in NSW. Reporting to the CI Aftermarket Manager, this role plays a key part in improving commercial performance through industrial engineering principles, data-led insights and process optimisation.

You will partner closely with Sales, IT, Data Analytics and Business Unit stakeholders to analyse lead generation, sales funnel health, and operational workflows. Using your analytical mindset, you’ll identify opportunities to improve lead quality, streamline processes, remove duplication and enhance revenue conversion across the aftermarket business.

This is an ideal opportunity for a graduate or early-career professional who is curious, enjoys working with data, and wants to build practical skills while making a real impact from day one.

Key Responsibilities

• Analyse and improve aftermarket lead creation, qualification and follow‑up processes.
• Apply industrial engineering principles to optimise workflows and commercial operations.
• Investigate operational data to improve sales funnel health and revenue conversion.
• Design and implement process improvements, KPIs and workflow enhancements.
• Identify duplication, inefficiencies and system gaps, recommending practical solutions.
• Partner with Sales, IT, Data Analytics and operational leaders to drive continuous improvement.

Skills & Experience

• Recently completed (or near completion of) a Tertiary qualification in Industrial, Mechanical or Production Engineering.
• Experience in process design, automation or continuous improvement roles.
• Demonstrated ability to analyse large data sets and translate insights into action.
• Strong conceptual, analytical and problem‑solving capability.
• Sound understanding of engineering principles and best‑practice methodologies.
• Excellent communication and stakeholder management skills.
• Intermediate to Advanced Microsoft Office capability.
• Experience in heavy equipment, construction or industrial environments (desirable).

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote job #5693.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.