Officer - IT Support

Job Responsibilities

Macmahon is currently seeking expressions of interest for experienced IT Support Officer to join our Service Desk team.

About the role

• Be the first point of contact and assist end users (employees, alliance members, contractors and stakeholders) to maximise the confidentiality, integrity and availability of Macmahon's technology services.
• Resolve incidents and complete service requests, escalating high priority issues to specialised support groups as required.
• Maintain ongoing communications with end users to provide updates, verify resolution and improve satisfaction with Macmahon's technology services.
• Diagnose and resolve computer hardware issues, software malfunctions, printer, or peripheral issues.
• IT onboarding activities such as PC imaging, initial user setup, account creation and administration.
• Maintenance and co-ordination of IT assets.
• Assist in planning and executing IT projects including implementation of new technology solutions, infrastructure changes, and software deployment.

About you

• Diploma / Degree in Information Technology or related discipline.
• 2 – 3 years of experience in technical support/service desk role.
• Experience with Windows Server, Microsoft Office 365, Azure Active Directory, MS Exchange, and supporting Windows 10/11.
• Strong knowledge of IP addressing, firewalls, Remote Desktop.
• Experience with supporting AV/Meeting rooms and mobile device management (MDM).
• Microsoft certifications will be highly regarded.

Employee benefits

• Dedicated lifestyle, financial and mental health support.
• Salary sacrifice options for flights, vehicles, airport parking and so much more.
• Access to a wide range of employee discounts with Macmahon retail, vehicle, insurance, and banking partners.
• Ongoing career development opportunities to “Challenge. Develop. Grow”

Be More at Macmahon

Across Macmahon's team, you will find positive stories of people embracing opportunities to develop and grow their careers going on to celebrate impressive career milestones that contribute to our success. With over 9,000 highly skilled people in our team, we’re proud of the values-based culture we have built over 60 years which is the driving force propelling our people to continually aspire to Be More.

About Macmahon

Macmahon is a leading Australian contract mining company with projects throughout Australia and Southeast Asia. Delivering a comprehensive range of surface and underground mining, civil design and construction, performance enhancement, and mine site maintenance and rehabilitation services to the resources sector.

Recruitment process

• Successful applicants must pass a pre-employment medical, including drug and alcohol screening, as well as criminal history and qualification checks.
• Proof of working rights in Australia (valid passport, birth certificate, citizenship certificate, or current visa grant notification) is also required.
• Macmahon is an equal opportunity employer and strongly encourages suitably qualified women and Aboriginal and Torres Strait Islanders to apply.

Macmahon Winning Values

• United | Integrity | Courage | Pride