Living and Work Services Manager - RAAF Pearce

What You’ll Do

• Lead contract delivery and ensure alignment with scope, strategic plans and client satisfaction
• Oversee all service streams, ensuring SLA and KPI targets are met or exceeded
• Take full financial responsibility — drive portfolio performance to maximise growth and service quality
• Build and maintain strong relationships with client representatives and key stakeholders
• Coordinate with the Client on significant projects and critical events, ensuring compliance with established rules
• Determine resource requirements for ISS and contracted staff to maintain service delivery
• Lead, manage, and develop reporting ISS staff
• Set policy, objectives, and business plans for the site
• Prepare and present regular Client reports to agreed criteria
• Ensure compliance with ISS and Client HSEQ standards, promoting safe work practices
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity

What We’re Looking For

• Minimum 5 years in an operational leadership position
• Proven ability to build and maintain strong stakeholder relationships
• Sound understanding of financials and processes
• Proven ability in leading large teams in service delivery
• Strong interpersonal and relationship-building skills
• Strategic and operational mindset with a track record of driving improvements
• Excellent problem-solving skills
• Cultural awareness and ability to work respectfully with diverse backgrounds
• Results-focused with strong prioritisation and solution-generation skills
• Ability to work autonomously with high motivation, initiative, and resilience
• Capacity to balance secure environment requirements with promoting healthy routine.

Compliance: Must be an Australian Citizen and must hold or be eligible for a Baseline Security Clearance

Preferred

• Defence experience will be highly regarded

Why Join Us?

• Impact: Play a key role in delivering essential services for a high-profile Defence client
• Growth: Professional development and career advancement opportunities
• Culture: Collaborative, inclusive, and forward-thinking team environment
• Rewards: Competitive salary and comprehensive benefits package

How to Apply

Click on the 'apply' link and complete the online application.

Our Commitment

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted