Customer Support Centre Team Leader

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Lead the team that keeps our customers and parts moving.

At Komatsu, customer support is more than answering calls — it’s about delivering solutions, building relationships, and keeping operations running. We’re looking for a hands-on Customer Support Centre Supervisor to lead our KCSC Parts team and drive high-performance customer service in a fast-paced environment.

In this position, you will act as the first escalation point for customer and internal enquiries, while also remaining hands-on in processing customer orders and taking calls.

As you support the day-to-day performance of the team, you will be responsible for activities such as supervising team members, providing call coaching, reviewing call quality, and helping ensure transactional integrity, KPI performance and error rates are maintained.

Gain valuable leadership experience in a fast-paced customer support environment, with opportunities to further develop your people management, coaching and operational skills within the company.

What you’ll be doing:

• Leading and supporting a team of Customer Support Representatives.
• Managing parts enquiries, orders, escalations, and delivery outcomes.
• Driving team KPI performance and operational standards.
• Coordinating rosters and supporting a 24/7 operation.
• Building strong relationships with customers, branches, DCs, and suppliers.
• Identifying process improvements to drive efficiency and profitability.

What we are looking for:

• Strong communication skills, with the ability to work effectively with customers, internal stakeholders and team members.
• Parts background highly regarded, with parts interpreting experience and trade qualifications also viewed favourably.
• Experience supervising or leading a customer support, parts, or service team.
• Mechanical aptitude or exposure to heavy equipment industries.
• Good people skills, including the ability to manage interactions professionally and respond well in a team environment.
• Excellent communication and problem-solving skills.
• Ability to prioritise in a high-volume environment.
• Strong customer focus with a proactive leadership approach.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• **Financial:**Income Protection Insurance provided through our company superannuation fund.
• **Career:**Recognition, awards, flexibility, further education studies and internal career development.
• **Health:**Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.