Team Lead Service Management
South 32
Job Description
DISCOVER A BRIGHTER FUTURE
At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.
As a collaborative, caring and inclusive company, there’s no better place to make a genuine difference. Together we’re making a positive, global impact that has the potential to change lives.
Whatever career path you choose, we’ll support you every step of the way to learn, grow and succeed. So join us, step towards a brighter future and leave your legacy.
ABOUT GEMCO
Located on the tropical Groote Eylandt in the Northern Territory, GEMCO is an open-cut mine that is accountable for over 15% of the world’s manganese ore production. Groote Eylandt is home to the Anindilyakwa people, who are the traditional owners of the land and have been working alongside GEMCO since 1963.
The onsite accommodation includes meal services and access to excellent facilities, including a gym, beachside workout area, swimming pool, golf course, tennis and squash courts, a sports oval and a range of scenic walking tracks.
WHAT SOUTH32 OFFERS
- 26 weeks full-paid, or 52 weeks half-paid parental leave for primary carers
- 14% superannuation contributions
- Flexible work options include working from home and flexible hours
- Education assistance up to $8000 per year
- Residential option offers low-cost living and generous reimbursable family Holiday Travel Assistance
ABOUT THE ROLE
This role is a Permanent position on a 4:3 Monday-Thursday roster, FIFO from Darwin or Cairns. Residential option to live on Groote Eylandt considered.
As the Team Lead Service Management, you will be responsible for leading the service relationship between Technology and site operations, ensuring services meet operational needs while fostering continuous improvement and a strong safety culture.
Other key responsibilities include, but aren’t limited to:
- Manage ITIL processes (incident, problem, change, service request) to support operational outcomes
- Partner with operational teams to align service delivery with business needs
- Identify and implement service improvements with business and tech teams
- Build vendor relationships and manage procurement and licensing
ABOUT YOU
You will have experience and demonstrate capability in the following:
- Proven experience managing service delivery from the client or operations side in an outsourced environment
- Deep understanding of IT service management frameworks and tools
- Communicating effectively across technical and non-technical teams
- Familiar with managing budgets, including software licensing and procurement
- Driving improvement with curiosity, flexibility, and problem-solving
Qualifications for this position are:
- Certification in Service Management or Technology e.g. ITIL (desirable)
- Relevant tertiary qualification in Technology or related discipline (desirable)
- Current C Class Driver’s License
South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate. We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.
This job advert will close on Monday 27th April 2026.
Still Browsing?
The job won't wait.
Your resume shouldn't either.
Whether you're a diesel fitter between contracts, a sparky eyeing FIFO rates, or new to mining — a 3-minute resume is the difference between getting called and getting filtered.
Build Your ResumeBuilt in Perth, WA · Industry experts