Service Desk Coordinator

Position Information

Ref #

300043316

Region

Brisbane, QLD

Classification

Professionals

Date Posted

16-Apr-2026

Description & Requirements

Our Group IT team is seeking an IT Service Desk Coordinator to join our Brisbane office in Milton. Reporting to the Team Leader – IT Service Desk, this role suits a professional, adaptable, and proactive individual who thrives in a fast-paced environment.

Working with Monadelphous offers many benefits, some of which include:

• Employee wellness benefits - Our wellbeing benefits include social events, annual flu vaccinations, skin checks and health screenings, both onsite and in our corporate offices.
• Private health insurance discounts
• Salary packaging a vehicle
• EAP and additional support for you and your family.

Key Responsibilities:

• Coordinate the day-to-day operations of a Service Desk team, including scheduling, workload allocation, and managing priorities to ensure reliable service delivery
• Provide guidance and support to team members, acting as a key escalation point for more complex or sensitive issues
• Build effective relationships with stakeholders across the business, understanding their needs and ensuring services are aligned to expectations
• Work across internal teams to coordinate the timely progression and resolution of incidents and requests
• Communicate clearly with customers and stakeholders, proactively managing expectations and providing updates on progress and outcomes
• Support the ongoing improvement of Service Desk processes, contributing ideas and initiatives to enhance service quality and efficiency

What you’ll bring:

• Emerging leadership capability, with experience supporting or guiding a team in a service-driven environment
• Strong communication and interpersonal skills, with the confidence to engage with customers at all levels of the business
• Good organisational and prioritisation skills, with the ability to manage multiple tasks and competing demands
• A customer-focused approach, with a commitment to delivering positive service outcomes
• Experience in IT support or a customer service environment (technical expertise is not the primary focus)
• An interest in developing leadership and service management capability, including exposure to frameworks such as ITIL

Life at Monadelphous
There’s lots to get involved in, celebratory or cultural events and so much more. We work hard to make Monadelphous a truly great place to work.

We celebrate our diversity and shared values and are committed to inclusion and equal opportunities for all. We’re committed to hiring locally, encourage people of all diverse backgrounds to apply and strongly encourage women and First Nations people to submit an application

About us
Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors. Established in 1972, we’ve been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our corporate offices in Perth and Brisbane enable a wide range of professionals who provide the administration support and corporate services for the teams across Australia and internationally. Join a collaborative and fun team who are contributing to the success of our business every day.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. Apply now to get started. A career at Monadelphous is a career with a difference. Make it yours.