Senior Customer Data Analyst

About the Company

Downer is a leading Australian company delivering essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

About the Role

We currently have an opportunity for a Senior Customer Data Analyst. Join our Government and Integrated Facilities Management team and play a key role in turning operational, financial and performance data into insights that support effective decisions, stronger compliance and continuous improvement. Reporting to the Contract Managers, you’ll help deliver high-quality outcomes that support our essential services.

What You’ll Do

• Develop and maintain performance reports, metrics and Power BI dashboards for internal and client stakeholders, including automation and data visualisation.
• Extract, reconcile and analyse operational data from systems such as Lighthouse and Timegate, resolving data issues and maintaining data integrity.
• Monitor contract KPIs, governance requirements, compliance obligations and abatement drivers, providing timely insights and supporting evidence packs.
• Prepare monthly client and operations presentation packs, management reports and data-led insights, responding accurately to stakeholder enquiries.
• Support project mobilisations, portal and SharePoint administration, process improvement initiatives, team cross-training and ad hoc analytics requests.

What You’ll Bring

• A tertiary qualification in Business, Data Analytics, Finance, IT, or equivalent practical experience.
• Experience in analytical, KPI reporting, governance, project management or business support roles, ideally within compliance-based service contracts.
• Proficiency in Power BI, Excel and Microsoft 365, with the ability to use AI and modern platforms to automate reporting and streamline analysis.
• Strong conceptual, analytical and problem-solving capability, with high attention to detail and a commitment to data integrity.
• Clear written and verbal communication skills, sound planning and organisation, and the ability to interpret contracts, KPIs and governance frameworks.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.
• We actively celebrate diversity and inclusion and welcome people from diverse backgrounds, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability and neurodivergent individuals. We welcome applications from those whose voices have traditionally been underrepresented in our industry.
• As a WORK180 Endorsed Employer, we support flexibility that works for your life and equitable access to opportunity so you can do your best work and bring your whole self to it.