Senior Business Analyst

$1100-$1200 per day

Primarily remote work (anywhere in Australia) with the requirement to travel to Darwin, NT for one week per month.

Your new company

A major government‑owned utilities organisation is delivering a multi‑year transformation program to implement a new Future Operating Model.

Your new role

Reporting to the Business Engagement Lead, you will play a key part in progressing multiple workstreams within the Operating Model Program. You will:

• Support the development and documentation of business requirements across program projects.
• Develop a strong understanding of business operations, customer experience objectives and the ICT roadmap.
• Facilitate workshops with diverse stakeholder groups to capture, analyse and articulate requirements.
• Produce business scope, conceptual design documentation and detailed process maps.
• Align requirements with process design, identifying opportunities for simplification, automation and re‑engineering.
• Create business process design documentation in accordance with organisational standards.
• Provide guidance to build and test teams regarding design queries, variations and defect resolution.
• Work closely with Change, Communications and Training teams to support solution walkthroughs, impact assessments and training design.
• Collaborate with development and test teams to ensure appropriate test coverage, including user acceptance testing.
• Mentor internal staff and support knowledge transfer to uplift long‑term organisational capability.

What you'll need to succeed

Essential Skills

• Strong ability to translate business requirements into technical and functional concepts.
• Excellent stakeholder engagement skills with the ability to quickly build rapport.
• High attention to detail and strong analytical capability.
• Confident facilitator with experience running workshops for requirements gathering and process mapping.
• Proven ability to work autonomously and manage competing priorities.

Essential Experience

• Background in utilities or other complex, regulated environments.
• Demonstrated experience mapping as‑is and to‑be business processes.
• Experience in business process re‑engineering and identifying change impacts.
• Exposure to multi‑project environments in a Business Analyst role.
• Experience working with both Waterfall and Agile methodologies, including writing Epics/User Stories and ensuring traceability.
• End‑to‑end SDLC experience.
• Exposure to test case support and UAT preparation.
• Experience with asset management systems such as Maximo or Oracle.

Desirable

• Understanding of utility sector trends such as digitalisation, DER and evolving customer expectations.

What you'll get in return

• Predominantly remote work, with on‑site requirement one week per month in Darwin, NT.
• The opportunity to influence future operating practices within a significant essential services organisation.
• A supportive environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send your CV directly to hayden.brennen@hays.com.au.

LHS 297508