Retail Administration Coordinator (PT) - SCUH

About the Company

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

About the Role

The Retail Administration Coordinator is responsible for coordinating and managing the administrative, financial, compliance and operational support functions across the Sunshine Coast University Hospital (SCUH) Retail Precinct.

Supporting nine retail outlets and catering services, this role serves as the central administration function for the Retail Operations Manager, Retail Managers, Catering Manager and Supervisors. The position ensures the accurate management of cash handling and banking processes, invoice processing, employee administration, onboarding, compliance systems, food safety administration, reporting, procurement activities and operational communications.

The Retail Administration Coordinator plays a critical role in supporting operational excellence, maintaining compliance standards, ensuring financial accuracy and delivering efficient administrative support across the retail business.

This is a Permanent Part-Time role with 15 Hours Per Week, Monday's and Wednesday's 6:00am to 2:00pm

Key Responsibilities

• Provide administrative support across all retail outlets and catering services.
• Coordinate daily cash reconciliation across all retail outlets.
• Act as the primary precinct administrator for Coupa.
• Create and manage purchase orders
• Process supplier invoices and invoice matching activities.
• Maintain food safety records and compliance documentation.
• Coordinate meetings, agendas, minutes and action tracking.
• Draft and distribute retail communications, operational updates and management correspondence.
• Manage incoming phone calls, emails and administrative enquiries.
• Maintain filing systems, operational documentation and communication resources.

What You’ll Bring (experience required)

• Minimum 2 years’ experience in administration, finance administration, retail administration or customer service (Essential)
• Intermediate to advanced Microsoft Excel skills.
• Experience managing confidential records and documentation (Essential)
• Experience working in a fast-paced operational environment (Essential)
• Certificate III or IV in Business Administration (Desirable)
• Qualification in Business, Administration, Retail or Hospitality (Desirable)
• Food Safety Supervisor Certificate (Desirable)
• Experience within retail, hospitality, healthcare or food service environments (Desirable)
• Experience with cash handling and banking reconciliation (Desirable)

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Please note, as a prerequisite for this role candidates will be required to complete work rights check and reference checks.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.