Product Specialist

Reporting to the Technical Product Specialist Supervisor, the Product Specialist will join our Technology team on a fulltime basis at our Perth Precinct location.

A Technology Product Specialist is an expert in Caterpillar MineStar systems, providing advanced technical support to WesTrac teams and customers while helping drive adoption of new technology products. They use deep mining technology knowledge to improve customer operations and resolve issues, occasionally travelling to site for complex deployments or major problem‑solving.

**Roster –**Monday – FridayDays, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Lead by example through actions, behaviours and decision‑making aligned with company values.
• Provide specialist support across Caterpillar digital technologies to WesTrac teams and customers.
• Act as a subject matter expert, resolving complex product issues and managing escalation to Caterpillar when required.
• Produce high‑quality technical documentation, including post‑installation reports, solution designs and product release material.
• Support stakeholders by sharing updates on new Caterpillar technologies, improving customer operations, and ensuring successful integration and knowledge transfer of MineStar products.

Skills & Experience:

Essential:

• Minimum 3 years’ experience in mining technology, with demonstrated capability in Fleet Dispatching, autonomous controller builder, or application specialist roles.
• Excellent written, verbal and interpersonal communication skills, with strong planning, organisation and time‑management abilities.
• High attention to detail with strong analytical, reporting, problem‑solving and follow‑through skills.
• Able to work effectively both independently and as part of a team.

Desirable:

• Strong knowledge of WesTrac technology offerings, Caterpillar MineStar products, mining automation and control systems, supported by practical mine site experience and safe work practices.
• Skilled in continuous improvement, failure analysis, and use of workflow tools such as DBS or SAP.
• Capable coach and mentor across office, classroom and site environments, with demonstrated leadership in high‑performing teams.
• Experienced in electronic equipment installation procedures and applying advanced technical understanding to real‑world mining operations.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5534