People Operations Manager

Reporting to the General Manager (P&C), the People Operations Manager leads delivery of consistent, high-quality and business‑focused people services across WesTrac. The role provides strategic and operational leadership across core people processes, systems governance and service delivery, ensuring alignment with business priorities, compliance requirements and positive employee experience.

As the functional lead and governance owner for SuccessFactors, the role oversees the employee lifecycle and people change activities, while driving process improvement, system optimisation and consistent ways of working nationally. The role also leads the People Operations and People Systems team, strengthening capability, service quality and stakeholder outcomes.

• Roster: Monday – Friday, 8.5-hour days
• **Location:**South Guildford, WA

What You'll Do:

• Lead the delivery of consistent, compliant and customer‑focused people services across the full employee lifecycle
• Own governance and optimisation of SuccessFactors and related systems, ensuring strong adoption, data integrity and user experience
• Drive national standardisation, process improvement and clear ways of working across People Operations
• Partner with People & Culture, Payroll, IT and business leaders to deliver integrated services and resolve complex issues
• Lead and develop the People Operations and People Systems team, building capability, accountability and service performance
• Identify and deliver automation, digital and AI opportunities to improve efficiency and strengthen decision‑making
• Use data and operational insights to manage risk, identify trends and inform priorities and business outcomes

Skills & Experience:

• Tertiary qualification in Human Resources or related discipline (or equivalent experience); SuccessFactors accreditation or expertise highly regarded
• Significant experience in People & Culture, including leadership within People Operations or a shared services environment
• Ability to operate at both strategic and operational levels, balancing delivery, governance and long‑term planning
• Strong knowledge of employment legislation, industrial relations and people processes within a complex or regulated environment
• Deep experience with SuccessFactors or similar systems, including governance, optimisation and continuous improvement
• Proven track record delivering process improvement, automation and digital or AI initiatives that drive measurable outcomes
• Strong stakeholder engagement, commercial acumen and people leadership capability, with the ability to build high‑performing teams and influence at all levels

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable role
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.