Parts Sales Coordinator

About the Opportunity

WesTrac is seeking an organised, customer‑focused Part Sales Coordinator to join our Dubbo branch. In this frontline role, you’ll support customers, technicians, and internal teams by ensuring they receive the right parts, at the right time, with exceptional service.

Reporting to the Branch Manager, you’ll play a key role in parts identification, quoting, order processing, and inventory coordination. You’ll manage a high volume of enquiries across counter, phone, and email channels, acting as a trusted advisor to customers and a critical link between our warehouse, service, and product support teams.

This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering accurate, efficient, and professional parts support. Whether you’re coming from automotive, heavy equipment, agriculture, or a similar industry, this role offers strong development pathways and exposure to world‑class Cat® products and systems.

Key Responsibilities

• Provide high‑quality customer service through accurate parts identification, quoting, and order processing.
• Manage counter, phone, and email enquiries, ensuring timely and professional communication.
• Coordinate parts availability, backorders, and lead times to support workshop and field service operations.
• Maintain accurate records of orders, transactions, and customer interactions across WesTrac systems.
• Work closely with warehouse and logistics teams to support dispatch, delivery, and stock movement.
• Promote WesTrac parts, service offerings, and value‑added solutions to enhance customer satisfaction.

Skills and Experience

• Experience in parts, customer service, sales support, or a similar operational environment.
• Strong communication skills with the ability to build rapport with customers and internal teams.
• Ability to interpret technical information, parts diagrams, or catalogues.
• High level of organisation, accuracy, and attention to detail in a fast‑paced setting.
• Proficiency with computer systems and order management platforms.
• Commitment to safety, quality, and delivering an exceptional customer experience.

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO (50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What We Offer

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & 600+ retail discounts (Coles, Petbarn, Virgin, HOYTS, Crown). Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport, and EAP access for you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute.
• Employee Referral Program – Earn referral bonuses for applicable roles.
• Additional Perks – Free parking, onsite café, and wellness activities at select locations.

How to Apply

To be considered for this role, please submit your application via the link. Internal applicants are required to notify their current line manager of their intention to apply, in line with WesTrac’s Recruitment and Selection Policy.

Apply Now (External Applicants) If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028.

Successful applicants will be required to complete a satisfactory National Criminal History Check and Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and strongly supports equal employment opportunities in the workplace.