Parts Sales Coordinator

About the Company

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the opportunity

Join the WesTrac team as a Parts Sales Coordinator at our Bathurst branch! We’re on the lookout for a dynamic and motivated individual to be the face of our parts sales operations.

In this role, you will be at the forefront of our part sales operations and will work closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. We’re open to part-time roles and job share arrangements. If you have a passion for customer service and a keen eye for detail, we’d love to hear from you!

Key Responsibilities

• Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts.
• Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success.
• Handle inbound order calls, process data, and interpret parts requirements.
• Follow up on customer inquiries to meet their needs.
• Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts.

Skills & Experience

• Previous experience in a high-level customer service role.
• An aptitude and interest in technical/industrial products/services.
• Problem-solving skills and the ability to manage multiple tasks.
• Intermediate computer literacy skills – MS Office and internet-based applications.
• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members.
• Positive attitude and passion to deliver the best outcome for the customer every time.
• Zendesk and Cisco Experience Highly Regarded

Why Join Westrac

• 12 weeks paid parental leave + income protection

• Strong job security with long‑term career pathways

• Flexitime, RDOs & purchased leave (up to 5 weeks p.a.)

• Training & career progression via the WesTrac Institute

• Fitness Passport (family included) + health & wellbeing support

• 600+ retail, travel & lifestyle discounts + CAT tool discounts

• Refer a mate & earn up to $3,000

• Free parking, onsite café & extra perks at select sites

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

Apply Now

Apply now with your resume or contact our Recruitment Team on 1300 797 028. Please reference vacancy number #5808.

Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre-Employment Medical as part of the Recruitment Process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.