Mining Support Manager

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the opportunity

We are seeking a Mining Support Manager for our Resource Industries team. This is a senior, customer facing leadership role with oversight of customers across the Hunter Valley and Mudgee regions. The role focuses on fleet performance, customer relationships, and long-term partnerships in complex mining settings.

This is a pivotal leadership role responsible for managing strategic customer site relationships, driving aftermarket sales growth, maximising the physical availability (PA) and total cost of ownership (TCO) of Caterpillar mining fleets.

You will oversee a team of six skilled professionals, encompassing both technical and account management roles, and collaborate with senior customer stakeholders to deliver customised fleet solutions that foster sustained value for both the client and WesTrac.

WesTrac is committed to fostering an inclusive workplace where all employees feel valued and supported. We offer opportunities for professional development and career advancement, supporting women in leadership roles.

Key Responsibilities

• Lead and influence aftermarket, technology and service sales opportunities across customer sites.
• Develop and execute site-based aftermarket sales strategies aligned to customer needs.
• Own KPI reporting, issue resolution and account dispute management .
• Proactively manage fleet performance to optimise Physical Availability (PA) Total Cost of Ownership (TCO).
• Review and provide feedback on customer proposals and commercial submissions.
• Negotiate aftermarket supply and service contracts at a site level.
• Build, coach and develop a high-performing team with a strong safety focus.
• Develop site sales budgets and manage 2–5 year parts, service and solutions forecasts.
• Establish trusted relationships with senior site and customer leadership teams.

Skills & Experience

• Tertiary qualifications in Business, Commerce, Engineering or a related discipline (highly regarded.
• Senior operations or account management experience at a Caterpillar dealership or other OEM (highly regarded).
• roven experience leading and motivating sales or account management teams.
• Strong understanding of heavy mining equipment and TCO modelling.
• Commercial and contractual experience within the mining or resources sector.
• Excellent stakeholder management, communication and negotiation skills.
• trong organisational skills with the ability to manage competing priorities.
• High initiative, problem-solving capability and follow-through.
• A customer-first mindset with a focus on long-term partnerships.

Why WesTrac

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration + ommission and performance reviews
• Fully maintained vehicle for work and personal use
• Flexi Time opt-in to accrue additional days off
• Career progression pathways across sales, technical and leadership streams
• Salary packaging and novated leasing options
• Fitness Passport for you and your family
• Employee Wellness Program and discounted private health insurance
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Refer a Friend Program (up to $3,000)
• Opportunities for short-term or permanent transfers across our dealer network
• Structured onboarding and welcome day at our Newcastle head office
• Relocation support may be available for the right candidate.

Apply Now

If you’re a commercially driven leader who thrives on building strong customer partnerships and delivering fleet performance outcomes, we’d love to hear from you. For further information regarding this role, please contact our Recruitment Team on 1300 797 028 and quote job number #5472.

Successful applicants will be required to complete a satisfactory National Criminal History Check and Coal Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.