IT Support Analyst

The Role

We are seeking a motivated IT Support Analyst to join our Internal technology team. This is an excellent opportunity for a capable IT professional who enjoys solving complex technical issues, improving systems, and supporting a diverse national business.

You will be responsible for supporting and improving business-critical systems, ensuring users receive efficient and effective technical assistance, and contributing to the delivery of secure and scalable IT solutions.

Key Responsibilities

• Provide Level 2 technical support and manage escalations raised by our helpdesk team
• Act as the key escalation point for complex hardware, software, systems, and network issues
• Deliver timely troubleshooting and resolution to minimise disruption to business operations
• Support users across multiple offices and project sites, primarily via remote assistance with regular on-site support at a key Perth location.
• Liaise with external vendors and service providers to resolve technical issues efficiently
• Maintain accurate service records, technical documentation, and internal knowledge resources
• Engage in broader technical projects and initiatives, with opportunities to develop your skills across a modern Microsoft environment

The successful applicant will ideally have

• Qualification or Certification in IT, Systems or a related field (Desirable)
• 2-3 years' experience in an IT support or helpdesk environment
• Strong troubleshooting and analytical capability
• Foundational understanding of Microsoft systems, security, and infrastructure
• High attention to detail with strong documentation skills
• A proactive, solutions-focused approach to problems
• Strong communication and people skills

About Us

SRG Global is a diversified industrial services company. We bring an engineering mindset to deliver critical services for major industry through our asset maintenance, mining services, engineering, and construction businesses to solve complex problems across the entire asset lifecycle.

We Offer

• Mobile + Laptop
• Competitive salary package commensurate with experience.
• Corporate discounts for travel and health insurance.
• Novated leases.
• Professional development opportunities to enhance your skills and knowledge.
• A collaborative and inclusive work environment.

SRG Global fully support and promote organic growth within our organisation. This is an opportunity to gain further experience and career progression.

SRG Global are dedicated to achieving a diverse workforce and strongly encourage applications from women, Aboriginal and Torres Strait Islanders.

Apply Now

If you would like to join our team please click the “apply” button now.

No Agency contact please – We do not accept unsolicited Agency CV’s.

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