IT End User Services Analyst

About the Company

Ahrens is a fifth-generation, Australian family-owned company, with over 120 years’ experience in delivering a wide range of high-quality and cost-effective products and projects across Australia, with footprints overseas.

Our growth has culminated in the business we are today: a full Construction, Engineering, Mining & Industrial Services, Sheds & Silos and Water Storage company which provides complete turnkey project solutions, supported by our 26 divisions.

As we continue to evolve, so does our need to heavily invest in our people and facilities for continued success.

With close to 2,000 employees Australia-wide, we foster a positive and supportive team culture which embraces diversity and innovation, while aligning with our core values of commitment, integrity and safety. In return, we reward those who passionately work with us towards our vision. 

About the Role

Our IT team is growing, and we’re looking for an IT End User Services Analyst to join our supportive, hands‑on team, based at our Bellevue site.

In this role, you’ll provide Level 2 end‑user support across the Ahrens Group, helping deliver reliable and consistent IT services to our office and operational teams.

You’ll support a broad range of technologies including business applications, end‑user devices, mobile technology and meeting room audio‑visual systems, including Microsoft Teams Rooms. The role also involves assisting Infrastructure teams where required, acting as an escalation point for more complex issues, and supporting junior analysts.

What You’ll be Doing

• Troubleshoot and support end‑user devices, including desktops, laptops, mobile devices and peripherals.
• Support Microsoft Teams, meeting room audio‑visual systems and Microsoft Teams Rooms
• Manage and escalate incidents and service requests through an ITSM platform
• Administer and troubleshoot Active Directory, Azure AD and Microsoft 365 accounts and permissions.
• Assist in maintaining backup, security and monitoring systems.
• Engage effectively with internal stakeholders and external vendors.
• Contribute to the delivery of consistent and reliable IT services across the business.

What We’re Looking For

• Proven experience in Level 2 end-user support, with exposure to or experience in Level 3 escalations.
• Minimum 3-5+ years' experience in IT End User Services Analyst role.
• Experience supporting users in a multi‑site IT environment.
• Experience with Microsoft 365 administration including Exchange Online, Teams and SharePoint.
• Familiarity with endpoint management tools (Intune, SCCM or similar).
• Understanding of Active Directory and Entra AD user and group management.
• Strong hardware, software and networking troubleshooting skills.
• Experience managing user access, MFA, and security controls in a Microsoft environment
• Working knowledge of ITSM frameworks and platforms such as ServiceNow, RemedyForce or ManageEngine
• Clear written and verbal communication skills.
• Sound understanding of cyber security and data protection practices.
• A reliable, hands‑on team player with a customer‑focused approach.

Why Work at Ahrens

• Employee Assistance Program, supporting you and your family’s health & wellbeing
• Discounts to some of Australia’s leading corporate partners in private health insurance, gyms, travel, clothing, vehicles and more
• Generous paid parental leave entitlements to support you and your family
• Annual Employee Donation Scheme to support a charity/cause of your choice
• Family, social and team building events
• Opportunities for career progression

We strive for a positive and supportive team culture which embraces diversity and innovation, and aligns with our core values including commitment, integrity, and safety.

How to Apply

Click Apply Now to submit your resume and cover letter. For enquiries, contact Tracy Davidson at tdavidson@ahrens.com.au.

Ahrens is an Equal Opportunity employer who recognises the value in a diverse workforce. We are dedicated to promoting an inclusive workplace and encourage applications from all genders and people of Indigenous backgrounds.