Improvement & Digital Analyst

We have an exciting 2-year max term contract opportunity for a curious, analytical, and technology-focused Improvement & Digital Analyst to join Downer’s People Services Continuous Improvement Team.

This role is ideal for a recent graduate or early-career professional who enjoys questioning how things work, solving problems, and finding smarter ways to improve processes and customer experiences.

As an Improvement & Digital Analyst, you will work at the intersection of people, process, data, and technology, helping to improve how People Shared Services supports employees and leaders across payroll, HR services, workforce administration, and employee self-service. A major focus of the role will be supporting and enhancing ServiceNow, one of the world’s leading digital workflow platforms, while contributing to continuous improvement, automation, AI, and digital transformation initiatives.

Supporting the Continuous Improvement team, you will collaborate closely with stakeholders across People Services, Technology, and Corporate Functions to improve service delivery, optimise business processes, and drive measurable outcomes for thousands of employees across Downer.

About the Role

In this role you will:

• Support continuous improvement initiatives across People Shared Services to enhance employee and manager experiences.
• Work with ServiceNow to improve workflows, self-service capabilities, digital experiences, and service delivery processes.
• Analyse operational and business data to identify trends, insights, risks, and improvement opportunities.
• Support digital transformation, automation, and AI initiatives designed to improve efficiency and customer outcomes.
• Facilitate process discovery workshops, stakeholder discussions, and process mapping activities.
• Gather and document business requirements and contribute to the design of practical and scalable solutions.
• Assist with the testing, implementation, and adoption of new systems, technologies, and process improvements.
• Assist with the testing, implementation, and adoption of new systems, technologies, and process improvements.
• Develop reports, dashboards, and performance metrics to support data-driven decision-making.
• Collaborate with stakeholders across People Services, Technology, and business teams to deliver improvement initiatives.
• Contribute to service optimisation, workflow redesign, automation opportunities, and continuous improvement programs.
• Support the identification and implementation of innovative technologies that improve enterprise service delivery.

No two days are the same. One week you may be analysing service trends and building dashboards; the next, you could be optimising a ServiceNow workflow, supporting an automation initiative, redesigning a business process, or helping trial a new AI solution.

Our Ideal Candidate

You are naturally curious, enjoy solving problems, and are excited by technology and innovation. You thrive in collaborative environments, enjoy learning new skills, and are motivated by opportunities to improve the way people work.

You bring:

• A qualification (or currently completing studies) in Business, Information Technology, Data Analytics, Engineering, Process Improvement, or a related discipline.
• A strong interest in technology, digital innovation, AI, automation, and business improvement.
• Strong analytical and problem-solving capabilities with the ability to identify patterns, trends, and improvement opportunities.
• The ability to gather, interpret, and communicate information clearly to a variety of stakeholders.
• Strong organisational skills and attention to detail.
• A collaborative mindset and willingness to learn from experienced professionals across multiple disciplines.
• The ability to manage competing priorities in a dynamic and fast-paced environment.
• A passion for continuous improvement and delivering better customer experiences.

Experience in the following areas will be highly regarded:

• ServiceNow.

• Power BI, Power Platform, or similar digital technologies.

• Data analysis, reporting, and dashboard development.

• Process mapping, business analysis, or continuous improvement methodologies.

• Automation, low-code development, AI, or digital workflow technologies.

• Shared services, operations, customer service, or service delivery environments.

You are known for your curiosity, initiative, learning agility, and ability to turn ideas into practical improvements that create value for customers and the business.

Benefits Of Working with Downer

• Work with an ASX listed company, working with market leaders.
• Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs
    • Access to professional memberships and industry networks
• Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
  • Flexible work arrangements
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including:
  • Discounted services (car hires, hotels, insurance, retail stores, gyms)

Why Downer?

As a trusted name in infrastructure, transport, facilities management, and construction, Downer is committed to delivering projects that create a lasting, positive legacy. We’re committed to building a team that reflects the diverse communities we serve, and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.