Help Desk/IT Support Officer

About the Company

In 1962, Jim Redpath’s vision for the company was much the same as it is today; offering a high level of service to the mining industry, which exceeds current standards and provides challenge for its employees. With a foundation built on global experience, adaptability and exceptional workmanship, Redpath leads the industry with cutting edge innovations in safety and mining practices. Services including underground construction, shaft sinking, raiseboring, mine contracting, raise mining, mine development, engineering and technical services and a variety of specialty services are offered around the world, with the expertise and qualifications in place to support any scope of work. Global experience has given Redpath expansive regulatory knowledge, regional expertise, and cultural sensitivity. Redpath has built a solid reputation for conquering tough challenges and adapting to a variety of environments. Redpath’s employees are the heart of the company’s success, and it remains through them that the company will continue to expand and flourish. Redpath is committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation.

About the Team

About Redpath The Redpath Group is a leading mining contractor with projects across Australia and globally. We specialise in shaft sinking, mine development, contract mining, raiseboring, underground construction, engineering & technical services, and speciality services in the Metalliferous and Coal mining sectors.  Apply Now Redpath is an equal opportunity employer that values diversity and an inclusive workplace. We encourage applications from suitably qualified candidates wanting to join a friendly, collaborative team in a fast paced business environment. We will be shortlisting for this position immediately, so please submit your application by clicking on the 'apply' button below, or visit our website at Careers | Redpath Mining Contractors and Engineers

About the Role

As an IT Helpdesk Support Officer, you will be responsible for delivering responsive, practical and customer-focused IT support across the business.

Responsibilities

• Responding to and resolving Level 1 and Level 2 helpdesk incidents and service requests
• Investigating, troubleshooting and resolving complex technical issues across multiple technology streams
• Creating, managing, updating and routing IT tickets across local and global support teams
• Installing, rebuilding and configuring computers, hardware, peripherals, applications and related services
• Supporting Microsoft 365 environments, user accounts, security permissions and applications
• Deploying and supporting mobile devices, including Android and iOS
• Collaborating with platform and infrastructure teams to deliver and support IT solutions
• Completing site visits for mobilisations, demobilisations, system rollouts, upgrades and general IT support
• Monitoring systems, applications, scheduled processes and backups, and assisting with security monitoring
• Supporting hardware and software recovery and coordinating outcomes with impacted users
• Applying operating system patches, upgrades and configuration changes
• Assisting with performance monitoring, capacity planning, hardware upgrades and resource optimisation
• Creating and maintaining clear procedures, technical documentation and end-user guides
• Providing training and support to employees when new systems, hardware or applications are introduced
• Supporting the administration of local and global applications and services
• Contributing to IT projects, continuous improvement initiatives and opportunities for automation
• Providing consistently high-quality customer service to internal and external stakeholders
• Ensuring all work is completed in accordance with Redpath's Management Systems, safety requirements and relevant statutory regulations

Qualifications

About you You are an experienced IT support professional who combines strong technical troubleshooting skills with excellent customer service. You are comfortable working independently, collaborating with a broader IT team and supporting users across remote and varied locations.To be successful in this position, you will ideally have:Ideally 4+ years' experience in a Level 1/2 IT Helpdesk or Technical Support role within a medium to large enterprise environmentDemonstrated experience supporting and administering Microsoft 365, including Entra, Intune, Exchange Online and Microsoft 365 AdminExperience deploying and supporting Android and iOS mobile devicesExperience using ITSM platforms such as ServiceNowStrong troubleshooting skills and the ability to confidently triage and resolve complex IT issuesExcellent documentation skills, with the ability to develop clear and comprehensive technical and end-user proceduresExperience managing small to medium IT projects and reporting progress to managementStrong customer service and stakeholder management skillsThe ability to support users across remote and varied locationsThe ability to work both autonomously and collaboratively as part of a teamStrong problem-solving skills and the ability to adapt to changing prioritiesA proactive approach to continuous improvement and finding innovative solutionsExcellent written and verbal communication skills with a high level of attention to detailA valid manual driver's licence and your own transportExperience with Windows Server, VMware, Juniper and Nuclias (D-Link) will be highly regarded, as will ITIL, MCSA or similar industry certifications.

About Us

In 1962, Jim Redpath’s vision for the company was much the same as it is today; offering a high level of service to the mining industry, which exceeds current standards and provides challenge for its employees. With a foundation built on global experience, adaptability and exceptional workmanship, Redpath leads the industry with cutting edge innovations in safety and mining practices. Services including underground construction, shaft sinking, raiseboring, mine contracting, raise mining, mine development, engineering and technical services and a variety of specialty services are offered around the world, with the expertise and qualifications in place to support any scope of work. Global experience has given Redpath expansive regulatory knowledge, regional expertise, and cultural sensitivity. Redpath has built a solid reputation for conquering tough challenges and adapting to a variety of environments. Redpath’s employees are the heart of the company’s success, and it remains through them that the company will continue to expand and flourish. Redpath is committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation.

About the Team

About Redpath The Redpath Group is a leading mining contractor with projects across Australia and globally. We specialise in shaft sinking, mine development, contract mining, raiseboring, underground construction, engineering & technical services, and speciality services in the Metalliferous and Coal mining sectors.  Apply Now Redpath is an equal opportunity employer that values diversity and an inclusive workplace. We encourage applications from suitably qualified candidates wanting to join a friendly, collaborative team in a fast paced business environment. We will be shortlisting for this position immediately, so please submit your application by clicking on the 'apply' button below, or visit our website at Careers | Redpath Mining Contractors and Engineers