Heavy Duty Mechanic - Field Service

About the Role

Reporting to the Field Service Supervisor, you will support customers across WA’s Midwest region — extending west to the Abrolhos Islands, north to Exmouth, south to Cataby, and east to Leinster.

You will be responsible for:

• Warranty, maintenance, diagnostics, and repairs on Caterpillar equipment
• Providing high-quality field service support across remote and regional sites
• Maintaining strong safety and customer-focused standards
• Working independently to manage a high volume of service tasks
• Assisting customers to meet machine availability and reliability KPIs

You’ll be equipped with a fully outfitted Field Service Vehicle, including phone, laptop, diagnostic tooling, and full support from the WesTrac & Caterpillar network.

What You’ll Do

• Perform field service repairs, diagnostics & scheduled maintenance to a high standard
• Work autonomously in remote environments
• Promote and uphold WesTrac’s strong safety culture
• Support customers to achieve equipment performance KPIs

Skills & Experience

• Australian-recognised Heavy Mobile Plant Trade Certificate
• Strong diagnostic and fault-finding ability
• Previous experience with Caterpillar products (desirable)
• Ability to work under pressure in remote/isolated environments
• Minimum Light Rigid Driver’s Licence
• Customer-focused mindset with a commitment to reliability and efficiency

At WesTrac, our culture is driven by our SPARC values:  Safety, Pride, Accountability, Respect and Customer. These values guide how we work every day: keeping safety at the forefront, taking pride in our craftsmanship, owning our responsibilities, treating everyone with respect, and delivering outstanding service to our customers. If you connect with these values, you’ll feel right at home in our team.

Relocation & Visa Support

• Relocation Allowance – up to $5,000 for families
• Flights & Temporary Accommodation
• Transport of household items, vehicles & pets
• Visa Sponsorship – available for candidates who reside in Australia

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Employee Referral Program – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Ready to take the next step? Apply now and start your journey with WesTrac in Geraldton—where your skills meet endless opportunities.

Reference Number: 4402