Customer Support Representative (Parts Interpreter)

About the Company

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu is a global OEM with more than three thousand three hundred employees across Australia and New Zealand, known for world class technology, industry leadership and long-term career pathways.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

About the Role

We are seeking a Customer Support Representative (Parts Interpreter) to join our Launceston branch. This is a varied role where you'll support customers both over the phone and at the counter while managing parts interpretation, quoting, ordering, receiving and dispatch activities.

Role Located: Launceston, Tasmania Roster: Monday to Friday – 8:00am to 4:00pm

The Opportunity: Komatsu is a global OEM with more than three thousand three hundred employees across Australia and New Zealand, known for world class technology, industry leadership and long-term career pathways. We are seeking a Customer Support Representative (Parts Interpreter) to join our Launceston branch. This is a varied role where you'll support customers both over the phone and at the counter while managing parts interpretation, quoting, ordering, receiving and dispatch activities.

Key Responsibilities

• Provide exceptional customer service via phone, email and front counter enquiries
• Interpret parts requirements and prepare accurate quotations
• Process customer orders and coordinate parts dispatch and receiving activities
• Support inventory management and warehouse operations
• Operate forklifts and assist with storeperson duties as required
• Work collaboratively with branch employees to achieve customer outcomes
• Uphold Komatsu’s safety, governance and compliance standards

What's On Offer / Benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

About You / Requirements

• Previous experience in parts interpretation, parts sales or customer support
• Exposure to mobile plant equipment, trucks, trailers or automotive industries
• Strong communication and customer relationship skills
• Ability to multitask across customer service, sales and warehouse activities
• High attention to detail and strong organisational skills
• Current driver's licence required
• Forklift licence highly regarded

How to Apply

• Ready to get started? Simply hit the apply now button!