Customer Service Representative

About the Company

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.

About the Role

The Opportunity: Join us as a Customer Support Representative, where you'll become the go-to expert in parts sales, orders, deliveries, and warehousing. Even if you currently don’t have the skillset, we will train you with Specific Komatsu OEM Training. We're seeking an exceptional team member who'll be the main point of contact for customer sales enquiries, ensuring our commitment to customer satisfaction. To thrive in this role, you'll be able to excel in pressure situations, communicate effectively, and maintain a positive outlook, driving our operations seamlessly.

Key Responsibilities

• Become the go-to expert in parts sales, orders, deliveries, and warehousing.
• Be the main point of contact for customer sales enquiries, ensuring customer satisfaction.
• Thrive in pressure situations, communicate effectively, and maintain a positive outlook to drive operations seamlessly.
• Participate in training (Komatsu OEM Training) as needed.

About You / Requirements

• Current Drivers Licence
• Demonstrated resilience and composure in pressure situations
• Ability to work as an active team member and without supervision
• Flexibility to work the hours required to meet the needs of the business
• Commitment to safety for yourself and others
• Intermediate computer skills

What's On Offer / Benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

Roster / Location

• Roster: Monday to Friday + on call for some weekends
• Role Located: Port Hedland, WA

How to Apply

• Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.