Clinical Manager - Patient Support Staff

About the Company

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Why Downer?

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

What It Means to Belong at Downer

• We’re proud of our high-performance culture and commitment to diversity, offering:
• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.
• You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
• We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
• We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
• As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
• If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

About the Role

We currently have an opportunity for a Clinical Manager - Patient Support Services to join our Health & Education team. Reporting to the Executive Manager, Operations and Performance you will lead a large patient support workforce and partner closely with clinical teams to deliver safe, responsive and patient centric services that enhance the patient experience and support positive clinical outcomes.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

• Lead and embed operational performance frameworks that support safe, reliable and high‑quality service delivery across Health & Education contracts.
• Partner closely with operational leaders to translate strategy into measurable outcomes and sustainable improvements.
• Analyse performance data and insights to identify trends, risks and opportunities, supporting informed decision‑making.
• Drive continuous improvement initiatives, foster a culture of collaboration, accountability and learning.
• Support governance, reporting and assurance activities to ensure contractual, compliance and client expectations are met.

About You / Requirements

• Current Australian Health Practitioner Regulation Agency (AHPRA) registration as a Registered Nurse, with a strong commitment to clinical governance and patient safety.
• Demonstrated experience in clinical leadership or operational service delivery within a hospital or complex healthcare environment.
• Proven capability in managing Patient Support Services, including food services, orderly services and patient transport, within quality and safety frameworks.
• A strong track record in service improvement, quality assurance and client engagement, with the ability to translate insights into meaningful outcomes.
• Tertiary qualifications in management (highly desirable), with additional credentials such as Certificate IV in Training and Assessment and/or formal training in Infection Prevention and Control or clinical governance modules considered advantageous.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Qualifications & Certifications

• AHPRA Registered Nurse (mandatory)
• Certificate IV in Training and Assessment (advantageous)
• Formal training in Infection Prevention and Control or clinical governance modules (advantageous)
• Tertiary qualifications in management (desirable)

What’s On Offer / Benefits

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.
• You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
• We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
• We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
• As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
• If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

About the Role

We currently have an opportunity for a Clinical Manager - Patient Support Services to join our Health & Education team. Reporting to the Executive Manager, Operations and Performance you will lead a large patient support workforce and partner closely with clinical teams to deliver safe, responsive and patient centric services that enhance the patient experience and support positive clinical outcomes.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

• Lead and embed operational performance frameworks that support safe, reliable and high‑quality service delivery across Health & Education contracts.
• Partner closely with operational leaders to translate strategy into measurable outcomes and sustainable improvements.
• Analyse performance data and insights to identify trends, risks and opportunities, supporting informed decision‑making.
• Drive continuous improvement initiatives, fostering a culture of collaboration, accountability and learning.
• Support governance, reporting and assurance activities to ensure contractual, compliance and client expectations are met.

About You / Requirements

• Current Australian Health Practitioner Regulation Agency (AHPRA) registration as a Registered Nurse, with a strong commitment to clinical governance and patient safety.
• Demonstrated experience in clinical leadership or operational service delivery within a hospital or complex healthcare environment.
• Proven capability in managing Patient Support Services, including food services, orderly services and patient transport, within quality and safety frameworks.
• A strong track record in service improvement, quality assurance and client engagement, with the ability to translate insights into meaningful outcomes.
• Tertiary qualifications in management (highly desirable), with additional credentials such as Certificate IV in Training and Assessment and/or formal training in Infection Prevention and Control or clinical governance modules considered advantageous.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.