Campus Support Officer - Deakin (Geelong)

About the Company

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

About the Role

We currently have an exciting opportunity for an energetic, and enthusiastic customer and safety-focused Permanent Night Campus Support Officer. Reporting to the Security Manager, the purpose of the Permanent Night Campus Support Officer position is to provide for the safety and security of persons, premises, and assets of the site, whilst providing exceptional customer service to all our customers and stakeholders.

Remuneration: Base rate of $30.78 + 30% Perm Night Loading = $40.01 an hour.

Location: Highly Regarded University Campus in Geelong

12-Hour Shifts | Permanent Nights

Availability: Must be available 7 days a week.

Key Responsibilities

• Provide exceptional customer service to all stakeholders
• Conduct regular foot patrols of the site and its assets
• Perform unlock and lock up of access points within the site
• Monitor, control and maintain CCTV, access control and BMS systems
• Operation of fire systems
• Incident response, resolution, and reporting
• Management of contractors and visitors onsite

Skills and Experience

• Minimum 2 years security experience
• VIC Security Licence (Unarmed, Crowd Control & Monitoring)
• Current First Aid & CPR
• Working with children check (employee) or willing to apply for one
• Current knowledge of work health and safety and risk management practices
• Knowledge of current industry standards and requirements
• Proven experience in emergency response procedures
• Highly developed customer service skills
• Excellent written and oral communication skills
• Previous experience in operation of systems within a Control Room environment including CCTV, Access Control and BMS an advantage but not essential.
• Proven ability to understand, interpret and follow policies, procedures, and instructions
• High level of computer skills (including all Microsoft products)

Benefits and Culture

• Supportive and inclusive culture focused on innovative service delivery
• A professional and safe working environment
• Access to employee benefits and entitlements
• An Employee Assistance Program (EAP) that is available to employees and their families
• Emphasis on learning and development
• We pay 3% above award rates
• You get seven days off every fortnight

How to Apply

To apply online please click the ‘apply’ button below.

About Downer Group

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.