Applications Specialist SAP CRM

About the Company

A US-based global IT services and consulting company is looking for an experienced SAP professional to support a major telecommunications client. Join a leading Australian organisation that is modernising its customer and technology systems. You will work with a collaborative technology team to deliver solutions that improve customer experiences, increase operational efficiency, and support key business projects. This is a great opportunity to work on large-scale enterprise systems and collaborate with a wide range of business and technology stakeholders.

About the Role

As a Senior Application Engineer (SAP CRM), you will play a key role in designing, enhancing, and supporting enterprise applications within a complex technology environment. You will work closely with business stakeholders, architects, and delivery teams to develop scalable solutions, provide technical leadership, and drive continuous improvement across customer-facing platforms.

Key Responsibilities

• Providing technical and functional expertise across SAP CRM and related integrations.
• Designing and implementing scalable solutions aligned with business requirements and architectural standards.
• Conducting architecture reviews, impact assessments, and solution design activities.
• Supporting delivery teams with complex issue resolution, root cause analysis, and technical guidance.
• Leading workshops, stakeholder discussions, and Fit-Gap analysis sessions.
• Developing and maintaining architectural documentation, processes, and standards.
• Driving innovation, proof-of-concepts, and technology improvement initiatives.
• Mentoring junior team members and contributing to team capability development.
• Collaborating with business, operational, and technology teams to deliver high-quality outcomes.

What you'll need to succeed

• Strong expertise in SAP CRM and integration with enterprise systems.
• Experience working within utility or energy sector environments.
• Participation in multiple end-to-end project implementations.
• Excellent understanding of customer processes, including customer engagement and CRM operations.
• Experience conducting Fit-Gap analysis and facilitating workshops with business and technical stakeholders.
• Strong stakeholder management, communication, and influencing skills.
• Hands-on experience with solution design, application configuration, testing, and deployment.
• Knowledge of SAP HANA and SQL querying.
• Proven ability to troubleshoot complex issues and deliver practical solutions.
• Experience working within Agile delivery environments.
• A collaborative and proactive approach with a passion for continuous improvement and innovation.

What you'll get in return

• Opportunity to work on large-scale enterprise transformation programs.
• Exposure to modern technologies and innovative digital initiatives.
• A collaborative and supportive team culture.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
• If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
• LHS 297508