Administrator - Service Operations

About the Company

WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

About the Role

Reporting to Area Manager Customer Service and Logistics, the Administrator – Service Operations you'll be responsible for ensuring our showroom and retail areas are well-presented, organised, and customer-focused while providing exceptional service to customers and internal stakeholders.

Roster: Monday – Friday offering either a 6.5- or 8.5-hour day excluding meal break

Location: Perth Precinct

Key Responsibilities

• Delivering exceptional front-of-house customer service
• Assisting customers with product enquiries and purchases
• Maintaining showroom presentation and visual merchandising standards
• Supporting stock control and stocktaking activities
• Processing orders and coordinating inventory requirements
• Assisting with branch administration and store documentation
• Participating in store meetings and supporting operational activities
• Working closely with the branch team to ensure a seamless customer experience

About You / Requirements

• Experience in customer service, retail, hospitality or a similar customer-facing environment
• Strong communication and interpersonal skills
• A passion for delivering exceptional customer experiences
• Experience with stock management, stocktaking or inventory processes
• Good administrative and organisational skills
• The ability to multitask and manage competing priorities
• A proactive and team-oriented approach to work
• Knowledge of retail or shop-front operations
• Visual merchandising experience
• Parts, warehousing or inventory exposure
• Experience supporting ordering or purchasing activities

Benefits

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6335